During my time at Rule Financial I was involved with the following projects;• Managed a client insight project to ensure that product and service offerings fell in line with customer requirements.• Developed an understanding of the Lavastorm data analytics software to produce reports of refined data to satisfy the needs of key stakeholders.• Assisted Talent Management in identifying and recruiting candidates for consultancy roles within the organisation.

Working within the fast-paced Claims Operations department, I was responsible for the following;• Led an internal project within a multicultural team to develop marketing material that has since been implemented for Business as Usual. • Addressed operational inefficiencies in policy correspondence documentation through root cause analysis, achieving an 80% operational cost saving and process improvement.• Drove a project on client satisfaction, all the while ensuring consideration for compliance and data protection implications.• Collaborated throughout with both internal and external stakeholders and developing an understanding of the importance of relationship management.