Looking after the import and export shipments and handling customs clearance, transportation and freight forwarding of the branch

Documentation and Customer Service – Air & Sea Import/ExportLeading team on addressing the shipment events to shipper, consignee, destination agent like Gate In, Sailing Confirmation, Transhipment loading confirmation, ETA destination, Gate out, empty return.Making daily status report for destination agent as per their requirements and sending via EDI tool available.Addressing queries from shippers, customers on daily basis with timely updates.Generating reports for various branches with respect to SI submission, HBL and JOB creation tokeep track of the time taken to do a particular task.Co ordinating team meetings with various teams in all branches and addressing the concern withrespect to the documentation and customer service.Handling all branches across India on customer service and documentation from back office.Sending monthly reports to management on the jobs handled by back office.Conducting meetings with all branches on monthly wise to assess the pros and cons to streamlinethe process.Handling air and sea export shipments on PAN India basis.Addressing the glitches in software package to the IT team and improvising it for our better use.

Documentation Executive Scheduled International and Domestic Shipments Provided tracking results to customers Actively manage booking updates and bill of ladings with carriers and customers to ensure they are accurately updated to eliminate any potential customs issues Composing invoices, checks, collecting payments from related parties Communicating directly with Shippers and Consignees, Warehouse manager and keeping the record of the inventory Accurate quoting and timely billing of shipments. Working volume services, re-consignment forms, bill of lading forms etc Maintaining rules, regulations, dimensions, and restrictions internationally. Expedited international shipments dealing with shipping lines MSC, Evergreen, Hapag-Lloyd, APL etc., to South America, North America and Europe. Created invoices and credit memos, email or mail to the correct department and kept track of sent invoices. Tracked and traced shipping orders Updated orders in company system Prepared necessary documents for shipping lines, US customs and delivery Arrange collection and delivery for domestic trucking moves Handling both import and export shipments for various IFS and CNS customers all over the globe. Creating job for the shipment handled for both IFS and CNS customers. Creating pouch and sending pre alerts to the customers in destination. Coordinate inland trucking, consolidations, and identify marine insurance requirements. Analyze customer's ocean and inland rates and negotiate with carriers to define/secure the most cost effective rate structure for the Global transportation of their cargoes. Set up and coordinate the shipments with follow-up & follow-through that continues to improve organization, efficiency, customer satisfaction & company profit. Self-motivated with the ability to handle multiple, competing priorities, meet deadlines, manage risk, and deal with problems.

 Creation of general and new service contracts. Worked on analyzing, auditing and publishing of service contracts for freight forwarders. Amending the frequent changes of the rates in the service contracts. Checking in with multinational liner websites for surcharges and applying/updating the same. Participating in Frequent Client Contact to get their feedback, responding to queries and providing the best possible solution to complaints request forwarded by them. Working on service contracts consisting of a variety of trade lanes of multinational liners.

Finished project under the title"Analysis of logistics operations in freight forwarding at WEISS-ROHLIG Bangalore" and analysis about the challenges faced by the freight forwarders and providing solutions to it.

My role is,Check the daily works related to cargo handling and ship movements etc