Samuel Gansallo Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

Lagos, Nigeria

-Coordinate Customer Service Team-Provide Direct Customer Support-Review and Resolve Escalations-Evaluate Team Members-Support Process Improvement-Train New Hires-Daily Call-over of activities-Communicating with clients and customers about their experiences with company's product and service.-Recommend potential products or services to management by collecting customer information and analyzing customer needs.-Taking or processing orders for a product or service.-Listening to customer or client complaints or concerns and working to resolve their issues-Open and maintaining customer accounts

Abuja

-Set up examination terminals and ensure communication with the board's central server for computer based tests (CBT)-Ensuring that the IP addresses are dynamically and statistically assigned to each terminal.-Ensuring smooth communications between exam centres and the central server.-Download questions and upload candidates' information on the board's central server-Ensure that all terminals are populated with the server's IP address.-Uploaded the candidates’ responses to the central server.

Lagos, Nigeria

-Responsible for administering local servers and local networks, including but not limited to back up systems and virus protection-Keep lead and management personnel updated on progress and any issues encountered-Provide accurate and timely status of activities-Manage and assist in managing local IT projects-Acts as IT point of contact for all support and maintenance issues-Adherence to corporate and PCI/SOX computing standards-Ensuring Job expectations are accomplished by staff; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.-Provided supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules

Lagos, Nigeria

Carrying out analysis on food products and machinery used for its production to ensure they meets both macro and microbiological standards stipulated by NAFDAC , and also safe for human consumption.Also ensure that the product are produced at the best safest cost for the company.