Responsible for the overall well-being of the company's operations providing inspired leadership to guide employees to efficient performance. Incharge of determining the company's needs by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.• Long-term planning to create initiatives that further the company's overall goals• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue• Identifying opportunities to expand or shift course in order to take advantage of changes in the market.• Provide operational support and guidance to staff.• Assist in developing or updating standard operating procedures for all business operational activities.• Ensure the team follows standard operating procedures for all operational functions

• Supervise and ensure the development of customer service agents.• Plan and implement innovative solutions to achieve business goals.• Engage coworkers into outstanding performance to ensure consumers satisfaction.• Coaching and development.

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.• May assist management in ensuring performance goals are met.• Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty.• Mentor and give direction to junior team members and provide training on best practices.

• Supervise and guide the sales team to archive goals.• Monitoring team sales performance.• Build relationships with customers.• Identifying opportunities and strategies to increase sales.• Performing all duties of the Sales Manager in cases of absence or emergency.