Analyzes user system and application needs, determines and evaluates solutions and approaches to meeting those needs and selects the optimal solution.Consults with users to identify and document software/systems needs, work flow issues and reporting output needs.Develops, designs and researches solutions for user needs.Evaluates and troubleshoots software processes and programs.Coordinates with ITS to ensure system integrity and efficiency through system testing.Coordinates with ITS to design application programs to meet user requirements that optimize the use of available resources.Coordinates with ITS to design and develop user-friendly interfaces to systems, applications and databases.Recommends modifications to software to meet user needs.Acts as liaison between users, ITS and software vendors.Verifies, formats and reviews data acquisition and output media to ensure accuracy of information generated for State mandated reports.Creates, maintains and distributes documentation and data dictionary for training users to ensure accurate and efficient use of software programs.Coordinates with administration, ITS and department to establish and administer policies and standards for procedures for strategic planning, data analysis and data element standardization and for department.Coordinates with ITS and various departments to monitor, analyze, verify data and make corrections to ensure data integrity.Identifies and coordinate with ITS to resolve software/hardware interface problems, data requirements and access methods.Researches and analyzes data using multiple platforms to provide statistical data for program development.Writes and performs queries and data analysis.Interprets policies, rules and procedures.Attends meetings and conferences for purposes of enhancing knowledge base on information technology system.

Responsible for maintaining a secure and stable global network environment. Provided remote and local desktop support. Reimaged and deployed workstations. Diagnosed and corrected hardware and software issues. Managed team of skilled support technicians and was point of contact for projects. Installed and configured network and local printers and peripherals. Oversaw privilege management. Facilitated critical patch updates and enforced encryption standards. Operated Help Desk by phone, email and user generated tickets. Worked with a team as well as autonomously while exceeding goals and SLA. Configured VPN and laptop encryption. Applied excellent customer service communication while providing professional feedback efficiently. Worked with clients to analyze computing, network and software needs. Maintained network printer queues.

Provided local and remote desktop technical support to both in-house staff and remote agents. Responsible for maintenance/repair/replacement of hardware and software. Worked with a team as well as autonomously while exceeding goals. Configured VPN and laptop encryption. Applied excellent customer service communication while providing professional feedback efficiently. Worked with clients to analyze computing, network and software needs. Maintained network printer queues.