• Conduct support of content management systems for nationwide clients.• Maintain department ticketing systems to fulfill the assigned service requests.• Manage incoming calls and emails promptly with a follow-up on existing requests.• Provide remote support during off hours to fulfill the needs of clients.• Work with staff to sustain multimedia applications in commercial markets.• Occasionally travel between the call center and on-site at client locations.•… Show more • Conduct support of content management systems for nationwide clients.• Maintain department ticketing systems to fulfill the assigned service requests.• Manage incoming calls and emails promptly with a follow-up on existing requests.• Provide remote support during off hours to fulfill the needs of clients.• Work with staff to sustain multimedia applications in commercial markets.• Occasionally travel between the call center and on-site at client locations.• Report any escalated issues back to the department supervisor. Show less

• Troubleshooted hardware and software issues on computer systems across campus.• Responded to department calls promptly and emails in a timely manner.• Assisted with computer replacements, network registrations, and password resets.• Provided remote desktop support with remote tools on campus and from home.• Upgraded hardware drivers and applications in offices and classrooms.

• Installed and upgraded antivirus software.• Conducted backup operations to store produce information.• Walked the foremen through client-side support and system usage.• Collaborated with the rest of the team in maintaining complex ordering systems.• Performed network maintenance of company systems to ensure working order.

• Provided customer service to individuals, greet customers, and answer phones.• Worked with store management in opening, closing, and operating retail facility.• Exceeded monthly revenue goals through revenue opportunities and quality metrics.

• Assisted with installing computer hardware into offices and classrooms.• Ensured computers and software programs work efficiently in classrooms and offices.• Tested Wi-Fi speeds and connections across campus buildings to satisfy needs.• Overlooked students in computer labs with need of hardware and software assistance.• Performed various tasks as assigned by supervisor.

• Assisted students at camp with building individual robots and programming movements.• Demonstrated control of drones with tracking cameras from smartphones.• Guided students in designing their own games and implementing them into virtual reality.

• Assisted with installing computer hardware into offices and classrooms.• Ensured computers and software programs work efficiently in classrooms and offices.• Tested Wi-Fi speeds and connections across campus buildings to satisfy needs.• Overlooked students in computer labs with need of hardware and software assistance.• Performed various tasks as assigned by supervisor.

• Performed effective multi-tasking skills.• Managed time coordination selling tickets with correct time viewings at box office.• Utilized strong communication skills providing guest satisfaction at concession stands.