Provide professional consulting service to the board of directors of the organization, providing insights about improvement opportunities and implementation strategies. • Currently leading of a multi-year plan to improve customer service standards worldwide, that includes training, redefinition of KPIs and updating the organizations user interface platform. • Participating in the merger of two major departments in the organization, assessing on the implication it will have in our 17 international offices.

Responsible for the Support Services division of the organization, providing strategic direction and support for the logistics, warehousing, retail, IT, purchasing, and marketing departments.• Consolidated departments into a whole new division, handling all the after-merger effects (process, human talent impact)• Increased efficiency of logistics department decreasing lead and delivery times• Multi-million dollar savings achieved through the procurement department

Director of the warehousing, retail, and procurement divisions for the Andean Region (Bolivia, Colombia, Ecuador, Peru and Venezuela)

Project manager for an artificial intelligence company leading a group of data scientists developing customized revenue generation solutions for diverse companies.

Responsible to develop the strategy to increase sales of peripherals within the thin-client computer line of business. • Developed strategy and implementation plan to increase peripheral sales by 60% within the thin-client computers category, using data analysis and consumer insights • Created a data analysis tool to provide real-time information about the state of the business enhancing and simplifying the accuracy of the forecasting process, reducing by 80% the report generation process• Forecasted sales growth and proposed product bundles for sales team based on data insights• Implemented financial model that improved the accuracy of peripheral sales revenue allocation • Worked with several teams throughout the organization to design and implement the proposed plans

Determine the size and scope of the hybrid ecosystem for SharePoint, study the impacts of those changes on customers and partners, and work with Microsoft and SharePoint vendors to provide guidance for those impacted by the change• Analyze the hybrid opportunity within the SharePoint ecosystem.• Understand and articulate the differences between companies that are transitioning to the cloud through hybrid solutions (temporary) versus making a planned move (permanent) to hybrid • Help Microsoft, their partners, and customers make better-informed decisions on when and how to shift from on-premises-based to cloud-based solutions

Directed the marketing efforts of the organization, working as an internal consultant and managing marketing campaigns from concept to execution. Product manager for the organization's digital communication channels. • Created and implemented the strategy, budgets, and processes for the department as the first manager in this position • Worked as project manager leading cross-functional teams throughout the organization and successfully executing marketing campaigns in 5 countries• Created segmented marketing campaigns for an audience of 1.5 million customers• Grew participation of target audience by 102% through social media by developing marketing communication strategy for Latin America region (5 countries)• Developed marketing campaigns customizing message according to audience• Responsible for technical production of webinars, satellite and internet broadcasts (5 countries) and venues of up to 15K attendants• Designed and executed marketing messaging strategy, combining traditional and digital marketing channels (web page, social media, printed)• In two years, increased the number of unique visitors from 25K to 125K on the organization’s webpage• Negotiated service contracts with vendors reducing marketing production costs by 30% • Developed marketing portfolio working hand in hand with other directors and their departments• Responsible to administer and update company's webpage

Promoted to lead efforts of 19 managers in 5 different countries to implement new department structure, budgets and go-to-market strategy for 20 offices. In charge of forecasting operating budgets in 6 different currencies for the entire operation. • Grew operation coverage by 51% in six months through office expansion and re-alignment to provide better service to customers in the region• Forecasted and controlled budgets for 20 offices, allocating resources based on performance and local needs• Consolidated and monitored KPIs of all offices in the region, working with managers in ways to increase productivity• Implemented new CRM software (Microsoft Dynamics) for customer service centers in the region (5 countries)• Special assignments: selected due to performance to replace manager during 3-month training program

Managed a multi-million-dollar fund ($20M+) of education loans for 5 countries in South America. Responsible for end to end process, including budgets, KPIs, policies, procedures and customer service. Worked as product manager of their education loans line of business.• Led a cross-functional team of 50+ people in the region to support the department’s operation• Responsible of the design and rollout training materials and conferences for 200+ leaders in 5 countries• Increased repayment rate by 15% through implementation of new policies and communication methods based on findings from data analysis• Grew graduation percentage by 12% of participants by creating goal and accountability measures• Increased efficiency from 120 to 400 calls per week per agent by implementing knowledge bases in call centers in 5 different countries in South America • Reduced by 50% the total application time for customers by streamlining current processes and designing automated evaluation tools.

Provided assistance and support to company’s regional executive manager• Selected as liaison between managers and director due to proven interpersonal skills• Monitored KPI’s and provided systematic early alerts for critical issues in the organization• Represented 3 countries in strategic consolidation of two regions (total of 5 countries), designing the new organizational structure• Demonstrated ability to understand and communicate director level information • Created and implemented management database for administrative purposes using VBA

Designed, developed and implemented the English Social Studies program, as well as the institution’s first computer based grading system.

Supervised a group of 20 customer service representatives assessing their daily, weekly and monthly performance. •Increased by 10% the average customer service evaluation of the 20+ agents in my group.