Servicing, repairs and sales of classic and modern vehicles. Specialising in 80's & 90's aspiring collectable cars.

Using existing skills in relation to car, light and heavy commercial vehicle mechanics, I liaise with the garage networks to diagnose faults, source replacement parts and agree final repairs in line with customer parameters.Key Responsibilities and Accountabilities Confer with the supply networks and customers to authorise repairs to customer vehicles Maintain an awareness of customer specific parameters, particularly relating to budget and downtime Source non… Show more Using existing skills in relation to car, light and heavy commercial vehicle mechanics, I liaise with the garage networks to diagnose faults, source replacement parts and agree final repairs in line with customer parameters.Key Responsibilities and Accountabilities Confer with the supply networks and customers to authorise repairs to customer vehicles Maintain an awareness of customer specific parameters, particularly relating to budget and downtime Source non original-equipment parts for cost effectiveness as necessary Keep accurate and comprehensive notes Gather evidence, validate information; challenging if appropriate Support customer service areas of the call centre as required Ad hoc tasks as required by the businessCommunication Skills A positive attitude and approach to dealing with customers Excellent questioning and listening skills with an ability to assimilate accurate information Able to instantly build and maintain rapport with a range of peopleFlexibility and Resilience Able to think clearly under pressure and deliver requirements to a consistently high standard Able to self-motivate and keep positive in challenging situations Enjoys working to targets, striving for results within strict deadlinesTeam Awareness Able to demonstrate a positive attitude to working with a variety of people and respect different ways of working A natural propensity to volunteer to help others to ensure the successful conclusion of tasksPersonal Projection Reliable, consistent and tenacious Professional and calm demeanour Inspires confidence by sharing knowledge and experience Show less

Passenger vehicle maintenance and repair

Repair and maintenance of Heavy Commercial vehicles bearing the Mercedes marque,