It Specialist And Gis Analyst Programmer
CurrentProvided high quality technical support to end users of GIS and IT software by diagnosing and resolving incidents, evaluating requests and leading on system changes.Identified, understood, and articulated solutions for customer issues by means of ArcGIS knowledge including ArcGIS Desktop, geodatabase, and related technologies.Documented technical issues, published knowledge base articles and delivered authoritative online content as Subject Matter Expert for GIS and… Show more Provided high quality technical support to end users of GIS and IT software by diagnosing and resolving incidents, evaluating requests and leading on system changes.Identified, understood, and articulated solutions for customer issues by means of ArcGIS knowledge including ArcGIS Desktop, geodatabase, and related technologies.Documented technical issues, published knowledge base articles and delivered authoritative online content as Subject Matter Expert for GIS and Highways.Developed and created documentation used to partner with software development teams to troubleshoot issues and evaluate solutions.Interpreted user issues to determine or recommend software changes to product engineers. Show less