✔ Managed local and international multidisciplinary teams in areas such as SAP systems, MES (Manufacturing Execution System), system development, Totvs, Mastersaf, RPA, network infrastructure, data center, on-premise and cloud servers, Microsoft 365, helpdesk support, information security (SOC), and IT business support;✔Managed overall and strategic IT projects, focusing on delivering value, streamlining processes, and bringing innovations;✔Defined and managed department indicators (KPIs and OKRs), always focusing on improving team performance in delivering planned results;✔ Implemented external service solutions, including IaaS, SaaS, PaaS, and workforce outsourcing, aiming to reduce operational costs and increase system and infrastructure availability;✔ Negotiated and managed national and international contracts for outsourcing services and system licensing, prioritizing cost reduction;✔ I was responsible for financial management, including OPEX and CAPEX, departmental processes, and issues related to sector audits;✔ Innovated in manual and archaic processes by implementing digital transformation through technology, streamlining work and deliveries for business areas.

✔ Led the systems engineering team responsible for supporting SKIDATA solutions deployed in Brazil, Uruguay, and Argentina, where I had the opportunity to develop and share my knowledge acquired in international training (Austria, USA, and Chile), training them to obtain the internal System Engineer certification;✔ Managed the indicators (KPIs) of the services provided by the systems engineers, always focused on delivering value in the services and projects delivered, conducting frequent meetings with clients to gather feedback and seek continuous improvements in service delivery;✔ Acted as the technical lead to design client infrastructure architectures for the implementation of SKIDATA systems, overseeing and validating them until project delivery and final acceptance;✔ Coordinated implementation projects of SKIDATA solutions, including operational training for clients in Latin America (LATAM);✔ I was responsible for reporting critical issues with SKIDATA solutions to the CTS (Central Technical Support) team located in Dallas (USA) and Salzburg (Austria) via the JIRA system and online meetings.

✔ I was responsible for creating the internal IT department, removing all IT support and management from the outsourced company, and developing the team internally:✔ Implemented an ERP system, security systems, server virtualization, network infrastructure, file servers, Active Directory, VPN, and IT ticketing systems;✔ Definition of KPIs and management of open tickets, as well as continuous improvement projects;✔ Developed comprehensive documentation and conducted training for users on the new solutions and processes.

I worked as an IT Consultant and Specialist independently, assisting companies of all sizes in standardizing IT environments to ensure high availability of systems and infrastructure for several years.My activities included:✔ Specialized consultancy in IT restructuring and improvement;✔ Establishment of the internal teams for IT business continuity and managing them;✔ Remote technical support for issue resolution;✔ Migration from physical servers to virtual servers (VMWARE);✔ Implementation and migration of systems;✔ Preventive maintenance on systems, servers, and PCs;✔ Technical documentation and training on new systems.

I was responsible for overseeing the entire information technology department within the company.This included employing risk assessment techniques to identify threats and vulnerabilities related to information security. I provided solutions to enhance the security of our IT environment and devices while ensuring the availability, integrity, and reliability of the company's information technology.My activities included:✔ Internal and External User Support;✔ Network, Servers, and PABX Administration;✔ Company Systems Maintenance;✔ Infrastructure Management;✔ Implementation of New Projects, Systems, and Equipment to Enhance Operational Efficiency;✔ Leadership of IT Department, including Team Management and the Application of Industry Best Practices;

Throughout my career, it was necessary to complete internships in companies involved with information systems to fulfill the extra activities of the university's analysis and systems development course.My main activities:✔ I performed maintenance on computers and servers, managed network infrastructure, and installed and configured internal programs. I also handled printer installation and maintenance.✔ I was responsible for backing up users' computers and servers, creating corporate email accounts, providing user support, and managing the purchase of IT equipment.

✔ I configured and administered radios and routers, provided customer service, identified network problems, and monitored the backbone as Network Analyst at NOC department.✔ I installed and configured radios and routers, including Mikrotik, Ubiquiti Nano, and Radio Microwave high-frequency equipment, and performed tower-related procedures.

✔ I was Military Police Officer, and I was responsible for the 4th Police Battalion Special Force Information Technology Department. I provided technical support, conducted computer maintenance, managed network infrastructure, addressed technology-related issues for police officers, oversaw internal systems, handled computer procurement and administration, and supported technology equipment embedded in police vehicles.✔ I also performed the standard Military Police Officer duties at 4th Special Force Battalion in the EM sector (Estado Maior), responsible for supporting the three police companies (COE/GATE/CANIL).

✔ I taught hardware and networking classes, Microsoft Office package, and was responsible for the maintenance of school computers and networking."