Helps configure, install, maintain and upgrade computer systems hardware and softwarePerforms a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devicesMay assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systemsCompletes output (documents, analyses, product) in specific work area to appropriate time and quality targetsWorks under own initiative, prioritizes own work, and meets agreed timescalesWork is subject to frequent review by more experienced professionals in Technical Support

Food Delivery Driver

-Ensures that amusement arcade games is being serviced and maintained.-Responds to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem.-Manages the installation, maintenance, and repairs both mechanical and circuitry issues in arcade game machines.-Manages the transporting of machines and ensures machines are assembled using meters, electrical parts, hand tools, and soldering irons.-Able to readily identify the most common problem with components like controls and audio systems.-Ensures that bowling equipment is being serviced and maintained.-Ensures that lane maintenance and repairs on bowling lanes, pinsetters, and other bowling related equipment are being conducted and maintained.-Identifies and suggest repairs and replacements of malfunctioning bowling equipment with final approvals from General Manager or Sr. General Manager as appropriate.

Participates in the day-to-day oversite of the bowling lanes/equipment from a technical perspectiveTroubleshoots issues with bowling equipment and reports needed repairsResponds to guest concerns regarding the lanes in a timely and efficient mannerEfficiently communicates with FOH staff and/or Management regarding mechanical issuesReports issues to Management in the event that a lane is inoperable, or parts are requiredFollows safe working practices and has a working knowledge of all safety practices and proceduresIdentifies repairs needed on malfunctioning bowling equipmentEnsures that the workshop and machine area is clean and organized at all times

Participates in the day-to-day oversite of the bowling lanes/equipment from a technical perspectiveTroubleshoots issues with bowling equipment and reports needed repairsResponds to guest concerns regarding the lanes in a timely and efficient mannerEfficiently communicates with FOH staff and/or Management regarding mechanical issuesReports issues to Management in the event that a lane is inoperable, or parts are requiredFollows safe working practices and has a working knowledge of all safety practices and proceduresIdentifies repairs needed on malfunctioning bowling equipmentEnsures that the workshop and machine area is clean and organized at all times

Daily check in with Service Now to update existing tickets.Maintain great customer service through and with the colleagues, and ensure quality servicing.Ship equipment based on colleague’s request, or resolution to ticket via Service NowMaintain equipment in office to ensure accurate asset counts.Process the return of equipment from colleague’s and in-office colleagues.Set clear daily performance objectives, provide consistent daily feedback and coaching.

- Analysis data based on statistical questions and answers- Survey and advocate to clients- Work with Jefferson Hospital for better LGBTQIA patient knowledge and other platforms- Build new focus scopes and itineraries for new and existing Administrative Staff and Employees- Conduct Groups surfacing around awareness of gender identity and correct pronouns of transgender care and cancer awareness.- Embed new solutions and resolutions to existing and upcoming issues.

• Provide IT onsite, offsite remote support.• Install and configuration of personal PC’s.• Troubleshoot and resolve computer and network issues both remotely and onsite in a multi-office work environment.• Participate in the implementation of new hardware and products to ensure the application meet the business requirements and the team is trained in their use.• Printer installation & maintenance (Lexmark, Epson, FAX, MFP, Zebra, & HP).• Network installations & troubleshoot (POE injectors, MX65 Meraki & Netgear APs, Cisco switch series, and Fortinet).• Network/Ethernet cable run, wall plate, and troubleshoot (Cat 5e & Cat 6, Crimp and punch, speed test and wall jack installation).• VeriFone Payment installation and troubleshoot (Stationary & mobile).• Fail-Safe ISP installation and troubleshoot (Cradlepoint, Insee Go, and Accelerated).• Media controller & tablet installation and troubleshoot (Patient Point, Marshalls, Mcdonald’s, Dunkin Donuts, Cosi’s, T-Mobile)• VOIP installation & configuration (Yealink, Polycom, and Avaya)• Kiosk installation and maintenance (NRG Energy Station, Xfinity, FREEOSK)• IP & BNC Analog Camera installation and troubleshoot (Earthcam, Pro-vigil, Verizon Wireless)• Rack and stack installation• Experience controlling IT inventory, assets, and deployed software.• Work with ticketing system via Field Nation

Set clear daily performance objectives, provide consistent daily feedback and coaching.Meet or exceed expectations for individual selling results as well as company established key business driver expectations on a personal level.Support the training, coaching and developing of the Guide Team.Drive sales results and profit by analyzing the business daily. Role model and coach selling behaviors, in all interactions.Provide recognition to the Guide Team that reinforces positive behaviors and desired results.Utilize company programs and tools support the training and developing of the Guide Team.Adhere to and holds Guide Team accountable to all company Standard Operating Practices.

• Provide IT onsite, offsite remote support.• Install and configuration of personal PC’s.• Troubleshoot and resolve computer and network issues both remotely and onsite in a multi-office work environment.• Participate in the implementation of new hardware and products to ensure the application meet the business requirements and the team is trained in their use.• Printer installation & maintenance (Lexmark, Epson, FAX, MFP, Zebra, & HP).• Network installations & troubleshoot (POE injectors, MX65 Meraki & Netgear APs, Cisco switch series, and Fortinet).• Network/Ethernet cable run, wall plate, and troubleshoot (Cat 5e & Cat 6, Crimp and punch, speed test and wall jack installation).• VeriFone Payment installation and troubleshoot (Stationary & mobile).• Fail-Safe ISP installation and troubleshoot (Cradlepoint, Insee Go, and Accelerated).• Media controller & tablet installation and troubleshoot (Patient Point, Marshalls, Mcdonald’s, Dunkin Donuts, Cosi’s, T-Mobile)• VOIP installation & configuration (Yealink, Polycom, and Avaya)• Kiosk installation and maintenance (NRG Energy Station, Xfinity, FREEOSK)• IP & BNC Analog Camera installation and troubleshoot (Earthcam, Pro-vigil, Verizon Wireless)• Rack and stack installation• Experience controlling IT inventory, assets, and deployed software.• Work with ticketing system via Field Nation

● 24/7/365 Field installer support● Staging of POS drives prior to shipment● Staging of DMB controllers prior to shipment for high profile accounts● Communicates with shipping to ensure POS server drive inventory is maintained● Clones drives for POS installations● Performs post installation checklists● First line of support contact for our international resellers (EGS, MYTEC, etc.)● Record data into Salesforce (CRM) projects/assignments, and connectivity/network assignments● Responsible for "staging" of equipment prior to installation● Setting up hard drives and computers● Equipment includes Pinpads, POS drives, DMB (Digital Menu Board) equipment, DTD (Drive Thru Director)

Responsible for "staging" of equipment prior to installationSetting up hard drives and computersEquipment includes Pinpads, POS drives, DMB (Digital Menu Board) equipment, DTD (Drive Thru Director)

● Follow company rules and protocols governing top product placement activities● Deal with incoming stock deliveries during the night by assisting in unloading trucks● Stock shelves with items by making sure that items are brought forward● Ensure that any excess materials are placed in storage rooms● Unloaded merchandise from trucks, stacked boxes on pallet and organized items on shelves● Select customer items and placed them into tote bags ● Conducted shelf inventory, removed out of date food from shelves

Provided solutions in networking, maintenance, programming, and computer system salesAssembled and designed custom tailored Windows based desktop systems for individual clientsProvided premium customer service with technical troubleshooting services for their networks, workstations, remote troubleshooting and assistancePerformed diagnostic testing on PC equipment and ensured materials were up and running at all times

Habitat 02/2017-03/2017Zoomers 09/2016-02/2017 Zipley 09/2015-10/2016

Diagnosed software issues, installed updates for new software, and removed malicious programsExplained features to customers and offered advice on best-fit choices based on the customer needsPerform repairs with the upmost concern for the customers privacyRecover and restore customers data

Performed backup, reimaging, and mobile device repairCompleted Q-Pay transactionsAdvertise and marketing companyManaged company’s social media networksInteracted with customers and assisted with purchasing decisions