Samuel Hansen Email & Phone Number

Minneapolis, Mn, Us

• Grow engagement with health system executives to increase satisfaction, expand system utilization, and drive positive outcomes in client KPIs• Facilitate workflow discussions, coaching teams by sharing prescriptive best practices (pCare and industry) for process improvement • Identify and deploy key product capabilities that demonstrate additional client value and advance contract expansion opportunities through the sales cycle • Oversee and lead client success, project management and client support resources for assigned accounts • Forecast and track performance metrics to goal, working with internal and external change agents to adjust implementations in a manner the creates more success for clients and pCare • Build and nurture mutually beneficial relationships between pCare, client organizations, and non-profit content providers and generate marketing opportunities through these partnerships

• Fully manage healthcare client partnerships, from contract execution through post-implementation use, including re-contracting and retention activities • Analyze client data to identify themes, trends, and opportunities to drive change and evaluate the effectiveness of process change • Facilitate client meetings (Feedback Reviews, Implementation Planning, Performance Huddles, etc.) at organizational levels ranging from front line teams to C-suite executives • Lead Organizational Assessments, Use Case implementations, large group Change Management training, Executive Coaching sessions and End-User training • Work with client and internal stakeholders (product, engineering, customer support, and sales) to ensure clear communication and on-time delivery. Significant project management responsibly, including product development and business requirements definition

Eden Prairie, Mn

• Directed daily activity and workload of Client Support team • Recruited, onboarded, and managed Client Support staff • Evaluated and tracked performance metrics, and provided performance coaching on-going• Engaged in senior tier technical support, service recovery, and client support • Conducted quarterly and annual performance evaluations

• Supported client relationships in partnership with HealthCare Performance Improvement Coaches • Designed, created, and developed client surveys, stakeholder reporting plans, and reporting materials • Provided technical support and coordinated hardware and software releases to client users• Supported client contract development and managed client invoicing

St. Cloud, Minnesota

• Delivering lecture and hands-on instruction on STEM content to elementary students in group settings• Facilitating group learning for 15-35 individuals through feedback and individual assistance• Directing attention and assessing learner cues to elicit maximum levels of learning and excitement simultaneously

St. Cloud, Minnesota

• Directed and delegated graduate student consultant work efforts for a public services office in a Minnesota County Department. • Coordinated communication between consultant team and client organization• Managed project goals, deadlines, and project deliverables• Assisted in client-focused workshop development processes

St. Cloud, Minnesota

As an intern with Biology 701, I worked with the business owner, management, and all employees directly. As a self-directed intern I was able to contribute significantly to the company’s developmental goals and implement a variety of initiatives to improve Biology 701’s performance. As a small business focused on change with a need for systematic business processes Biology 701 provided an exciting environment in an changing company with uncommon supportive latitude for a young professional. • Conducted job analyses for administrative and developmental purposes including job description development• Created an employee manual containing company policies, procedures, and standards including harassment policies, emergency action plans, and safety protocols. • Developed performance appraisal process and corresponding materials including appraiser training, process structure, and evaluation criteria.• Facilitated company Mission Statement and Core-Values identification and development

St. Cloud, Minnesota

• Worked directly with multiple organizational levels, including a branch general manager, customer services managers, front line employees, and the corporate Director of Workforce and Organizational Development• Developed strategic action plans for improvement of employee training, engagement, and new-hire onboarding• Made recommendations for improvements to a customer service training program based on SME interviews, content analysis of former training program, and training best-practice

St. Cloud State University

• Managed online grade system for large section undergraduate courses (300-500 students)• Facilitated communication between students and professors through email, instant messaging, online message boards, and other media• Analyzed professor evaluation survey data and developed succinct result reports• Trained non-department faculty in grade data management and database procedures

Master Of Science (Ms), Industrial And Organizational Psychology

Bachelor Of Science (Bs), Psychology