Samuel Hebert Email & Phone Number

Minnetonka, Mn, Us

Richfield, Minnesota, United States

Minnesota, United States

Ensure customer success, satisfaction, and retention as primary point of contact for timely issue resolution, working in tandem with internal teams, managing and nurturing a portfolio of Amazon Selling Partners which accounts for $44M in annual sales on Amazon.com.• Acted as a strategic business consultant within the strategic account services (SAS) Core program within Amazon, frequently communicating with a portfolio of third-party sellers to help selling partners achieve success on Amazon.• Utilized professional skills to advise and consult sellers on marketing and business strategies, providing essential assistance that helped organizations to grow and develop business on Amazon.• Delivered yearly business plans to sellers, collaborating closely with each seller to determine timelines and scope before executing said strategies effectively.• Successfully performed critical research responsibilities for selling partners, aggregating and analyzing data on category trends and sales metrics that informed strategic plans and targeted coaching.

Minneapolis, Minnesota, United States

Assigned team lead to influence cross-functional partners to improve the customer experience. • Influenced and partnered with key stakeholders to develop a modern client onboarding experience.• Execute quarterly business reviews with Enterprise level clients to maintain referable customer relationships.• Utilize my interpersonal skills and customer-first mindset when clients undergo large scale events to eliminate uncertainty and create a positive customer experience.

Develop, grow & enhance SPS Customer Success engagement and strategies with a focus on key Analytics SMB customers while also maintaining multiple Enterprise accounts.• Defined and expanded the Customer Success Manager position and developed new ways to engage our SMB customer base and increased our book of business by 30% in 2021.• Partnered with internal stakeholders to develop a new retention strategy and identified 20+ upsell opportunities that resulted in 330 net new accounts in 2020.

Minneapolis, Minnesota

Actively engage with small to mid-size vendors to facilitate new business partnerships and to expand the SPS Retail Business Network.• Responsible for identifying opportunities to centralize and simplify a prospect’s supply chain operations by providing custom solutions to business professionals.• Employed successful prospecting strategy by providing actionable insights into the new era of digital retail to help them expand into new markets while also maintaining a scalable, supply chain solution.

Greater Chicago Area

Responsible for identifying, prospecting and closing new business ranging from medium to large sized companies in the metro-Chicago area.• Manage customer relationships and accounts to ensure growth and retention of business and provide client service of the highest level.• Work with C-level decision makers to create customized business programs tailored to increase efficiency and efficacy and cut hard and soft costs.• Mentor the B2B Sales Specialist role, including daily coaching, training and shadowing in the field.

Minnetonka, Mn

• Actively engage in the lead generation of enterprise net new revenue pipeline through outbound calls, emails, prospecting, networking, and social media activity• Create and execute against a territory plan for prospective enterprise accounts• Understand and clearly communicate the Digital River value proposition to prospective clients; qualify new business opportunities and implement agreed action plan(s) to ensure attainment of business objectives • Contribute individually to the team’s targets while achieving a high level of customer satisfaction and quota attainmentAccomplishments - set several initial business meetings for the VP of Games at Digital River with multiple enterprise clients (companies with annual gross revenue of $150M+), Engage in business discussions with multiple companies attending the top games conference in the US (E3, based in LA) and in the world (GamesCom, based in Cologne)

Host and promote events to increase company awareness on college campuses. Attain campus involvement and credibility. Help develop and create future products.

Minnetonka, Minnesota

Worked with Digital River's newly founded Partner Network including strategy development, partner recruitment and on-boarding. Worked closely to develop Digital River's go-to-market and partner management framework. Other major responsibilities included project planning, event planning, and partner business reviews focused on optimization and revenue growth of Digital River's partner network.

Bachelor'S Degree, Marketing

Activities and Societies: Pi Kappa Alpha

Education record