Working with customers for the best outcomes

Areas of coverage● Custom kitchen sales and design● In home consultation and closing of sale● Customer follow up ● Relationship building● Continued customer support in redesign when required● Onsite and remote area sales● CRM and price management● SME for design team in Central Coast and HunterKey Achievements/Accomplishments:● Above KPI Conversion and Sales● #1 Sales in NSW for 3 months● Consistently deliver 125% of budget month to month

Areas of coverage● Inbound and outbound Sales calls● Commission Based Sales● Customer follow up ● Lead generation● NBN Migration ● Cross sell mobile productsKey Achievements/Accomplishments:● Above target on all sales buckets● Above target on all KPI’s● 100% NPS Score with 40% return rate

Areas of coverage● Completion of sales and service orders● Service management and support● Installation of medical devices throughout Australia and NZ● Technical support and software install ● Process management and creation● Sales and engineer team management ● Management and coordination of sales conferences and events ● Booth design and construction for 16+ large scale events per year ● Domestic and international travel for conference and service support.● Demo machine management and logistics for a fleet of 45+ systems● System quality management and decontamination cleaning● Warehouse and stock management● Sales product delivery coordination (logistics and physical support)● Data recording and ITSM management (implementing new systems to deal with the growing business needs)Key Achievements/Accomplishments:● Implementation of two new business wide systems for Demo management and ITSM● Developed cost saving event management systems and new event booth building techniques to allow attendance at high profile events on a low budget.● Successfully delivered on sales delivery targets with low cost solutions for logistics and product delivery● Improved data collection and reporting.

Service coordination of Carl Zeiss medical equipment

Examine and modify business processes, respond to companies inquiries about business process and find the one best way.

Also known as Account Management we manage larger SMB customer accounts spending $2500 plus per month

Retention of Small and medium business customers.

Technical support for mobile devices and network of optus.