Samuel Henriquez Email and Phone Number

● Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory list● Provided computer help desk support via telephone, instant messaging, and remote desktop communications with end-users● Provided technical training on hardware/software to end users and to newly hired IT employees● Build, configure, maintain and manage systems for all employees on Windows and MAC platform.● Troubleshoot computer hardware and software problems, resolve issues or provide a workaround● Works with vendor support contacts to resolve technical issues within the desktop environment●Understanding of IT operations and related applications and IT systems as well as business related processes and procedures.

Presented material about the Gaming Industry to the CISO and other managersSet up accounts for an outsource team to have limited access to Paypal accountsCreated a Database for protection on video game discs

Performed eight hours of community service at local food pantryPackaged dry goods and other goods for San Francisco residents in needWorked with team members to package 16,000 pounds of applesCreated boxes and helped stack produce for delivery

Promoted Year Up to potential partners/donorsRepresented Year Up in the Ambassador ProgramParticipated in the Outreach Committee to increase program support in the communityMaintained A average in every course throughout the programManaged note taking program for Business Communication class