Samuel Hernandez Email & Phone Number

Fishers, Indiana, United States

• Responsible for helping owners increase sales and decrease operational costs by coaching them how to effectively operate their unit(s).
• Partnered with the franchisee to diagnose barriers which affect performance and assist with developing business plans to maximize improvement (operations, marketing, training, human resources, etc.)
• Promptly closed time-sensitive customer support tickets without escalation.
• Assist franchisees with developing and maintaining a capital plan sufficient to meet all development and remodel obligations.
• Assist franchisee with assessing talent and bench strength at all levels to achieve short- and long- term business needs.
• Develop and foster positive relationships with franchisees that build confidence in the brand and in the franchisee.

Middletown, New York, United States

• Developed, implemented, and monitored territory sales and incentive programs designed to drive Verizon franchise stores to productivity and meet or exceed established Key Performance Indicators (KPIs).
• Inspired Verizon franchise stores to be independent and successful, while upholding the standards of the brand.
• Trained Verizon franchise store owners on proprietary systems for 30+ Verizon locations.
• Promptly closed time-sensitive customer support tickets without escalation.
• Audited the Verizon franchise store sales results and KPIs to identify areas of opportunity to improve results on revenue growth, SMB sales, customer growth, and churn reduction.
• Developed and briefed Verizon franchise district/store leadership on the implementation of location-specific action plans for improvement, including steps needed to satisfy or exceed sales objectives.

Middletown, New York, United States

• Developed, implemented, and monitored regional sales and incentive programs designed to drive national retailers’ (e.g., Best Buy) productivity and meet or exceed established KPIs.
• Promoted from previous position after 10 months for exceeding sales goals, including increasing revenue by 80%, and supporting company culture.
• Briefed management on implementation of location-specific action plans for improvement.
• Regularly communicated sales programs’ results/effectiveness to the field to motivate participation.
• Trained, coached, and educated national retailer employees on Verizon competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems.
• Provided 16+ locations with one-on-one training and coaching sessions to ensure that national retailer store quotas were met or exceeded, driving national retailers to accomplish sales objectives.

Middletown, New York, United States

• Oversaw a territory of third-party locations to drive partnerships, sales, trainings, and inventory, while scheduling and leading meetings with all levels, from executives to front-line associates.
• Increased third-party revenue by 80%, including prepaid and postpaid sales.
• Grew existing customer base and managed churn by contacting current customers for contract renewals and data, accessory, and handset up-sell opportunities.

Middletown, New York, United States

• Performed rate package evaluations and proposed solutions beneficial to both Verizon and the customer.
• Met or exceeded quota and revenue targets for net activations, customer renewals, accessories, handsets, and enhanced services, and built a thorough knowledge of all store functions.
• Engaged customers by demonstrating equipment functions and network capabilities.
• Grew existing customer base and managed churn by contacting current customers for contract renewals and data, accessory, and handset up-sell opportunities.
• Ensured customer satisfaction and promptly resolved customer issues and concerns.
• Accurately processed customer transactions and audited/reconciled daily cash receipts.

Port Jervis, NY

Sparrow Bush, NY

Port Jervis, NY

Management Information Systems, General

Coursework towards a Bachelor of Arts (BA) in Management Information Systems STATE UNIVERSITY OF NEW YORK (SUNY) EMPIRE STATE COLLEGE.

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities

Emphasis on information technology, including computer networking