Samuel Horne Email and Phone Number

Oversee all business operations, administration, vendor negotiations, programming, client communications, and advertising. Administer weekly recreation program in CEO's absence, managing young volunteers in overseeing groups of 5-6 children each. Support volunteers in communicating with clients and children to ensure program norms are respected. Assist in training and coaching volunteers on an ongoing basis and implementing new creative initiatives to link efforts across groups.Took the reins to propel recreational afterschool program into a burgeoning community-based business, rapidly building and streamlining operations, administrative processes, systems, teams, marketing, and communication functions to support growth. Hold responsibility for organizational management and efficiency as well as scheduling and execution of programs. Manage 3 direct reports and 5-9 program volunteers.Selected Accomplishments:• Seized the opportunity to grow the business, increasing demand for paid services and driving marketing expansion—from 35 participants to 50+ for the primary afterschool program; from irregular contracts to 6+ private events monthly for the secondary program. • Set foundation to grow and scale operations, including strategic business plan, organizational protocols, staffing, and client communications with process for handling issues/concerns.• Led marketing and branding efforts, creating new website and building presence on social media, listservs, and message boards to drive participant recruitment and engagement.

In highly visible, multi-faceted role, hold accountability for office operations, building management, scheduling, logistics, and all administrative functions, including meetings and events, logistics, scheduling, space management, vendor management, ordering, inventory, budget tracking, liaison activities, tech support, and employee training. Advanced from receptionist to office manager.Hit the ground running during period of rapid expansion and fast-tracked amid restructuring to manage office operations, administration, and facilities for FCNL's 3 Capitol Hill properties: green office building, satellite office, and event space. Selected Accomplishments:• Kept rapidly scaling business running smoothly despite restructuring/RIFs by showing initiative, resourcefulness, and adaptability in taking on a myriad of functions and quickly responding to crises/requests while controlling day-to-day multi-site operations.• Streamlined supply ordering process and aligned vendors with FCNL's priorities, closing supply chain gaps, reducing reordering costs and inventory budget, and improving quality. Took over invoicing and vendor relations (30-50) from departing Business Manager.• Centralized corporate catering with full oversight—gaining better response, quality, and dietary flexibility while maintaining budget constraints. Negotiated new foodservice contract and built independent relationships with local restaurants and caterers.• Improved video/audio teleconferencing performance by researching and contracting a new high-availability, sophisticated system and providing back-end support and training. • Facilitated conference calls for audiences of 20-200, providing technical and logistical support to call organizers, and oversaw high-level tech integration and A/V support for events.• Saved $3K per month by proactively sourcing and negotiating new waste vendor contract. • Conducted training on building protocols as part of new-hire orientation and onboarding.

Prioritized change efforts to stabilize the department during turbulent period of transition, including 6 principals and numerous assistant principals. Worked jointly with administration and staff to enhance educational program, participated in curriculum development, and represented the school at county-wide departmental meetings. Supervised 4 direct reports. • Selected to 4-person team of site leaders to introduce new International Baccalaureate program and curriculum.• Promoted and implemented new financial literacy program as part of joint venture with business partner.