--Answered and respond to incoming calls from employees and former employees with questions about their benefits, and payroll in 401k matters and pension matters ---Handled problem resolution duties,following up on and responding to participant issues in a timely, courteous and professional manner.--Track and log all transactions performed related to Human Resources and/or Benefits processes--Understand, applied and communicated conceptual elements of Benefits and/or Human Resource rules, regulations and helped other team members as requested.--Managed confidential, and sensitive information with discretion in accordance with Data Privacy requirements--Adhered to scheduled phone time during shift and remained flexible to support unanticipated events that drive volume. --Handled customer inquiries via email and online chat sessions.

Conveyed accurate, clear, and concise contract-specific information to both clients and financial brokers. Provided information based on extensive knowledge of products portfolio.Supervised trainees and answered supervisor calls. Worked with various managers by offering ideas in different focus groups to improve efficiency in the office.Headlined projects to implement new office procedures.