Samuel Hur Email & Phone Number

Wilmington, MA, US

• Tapped to create and centralize a global Managed Services organization and practices to grow the USD100M+ business across tax regulatory reporting, sales and use tax, excise tax, and VAT.
• Developed and executed operational excellence, optimization, and growth strategy and roadmap.
• Launched nearshore centers to globalize the operations and optimize the capacity and cost.
• Established quality assurance and RPA program to achieve industry benchmark accuracy and timeliness, and reduce penalty paid by 75%+ within a year.
• Improved the employee NPS by three folds for the 300+ people organization through superior hiring practices, employee training, performance management, and workload optimization

Chicago, IL, US

• Tapped to turn around the shared services operations for F&A BPO, Tax, Assurance, and Administration supporting 70+ offices across the US.
• Originated and executed a transformation strategy that enabled 2.5X expansion.
• Boosted 40%+ improvement in productivity and 150%+ in billable hours.
• Strengthened quality and customer experience infrastructure to attain 97%+ accuracy and on-time delivery performance and improve customer satisfaction to 80%+.
• Launched RPA/automation program to reduce manual efforts by 70%+ for billing, KPI tracking and reporting, and invoice processing.

Houston, Texas, US

• Implemented refinancing order processing automation that reduced manual effort by 70%+.
• Slashed offshore outsourcing vendor costs by 20% by renegotiating SLA and fee structure.

London, GB

• Established and mobilized a global team of 100 people based in the US, India, Philippines, and Poland to transform the 18,000-people shared services operations across nine centers.
• Conceived and incubated the RPA (Blue Prism) center of excellence based in India.
• Revitalized the transition program and devised a change management methodology that lifted user satisfaction from the mid-‘60s to 95%.
• Doubled the Six Sigma program annual savings to $16M.
• Accelerated a transactional quality assurance program to increase productivity by 30%.

Houston, Texas, US

• Created and guided a global consulting team based in the US, Germany, France, and India to provide business transformation capabilities for strategic business projects.
• Prioritized to enable businesses to achieve $400M savings, including product innovation and supply chain transformation.
• Directed and won an $8M+ F&A BPO deal with a global CPG client with delivery out of the Philippines.

Houston, Texas, US

• Stood up new GBS centers and expanded to 2,700 people organization to deliver $46M savings.
• Led F&A BPO start-up in Asia and helped complete global team sales of USD0.5B.
• Expanded capability to Procure to Pay, Quote to Cash, Record to Report, Intercompany, T&E, Financial Analysis, HR, Payroll, Sales Compensation, Quotation & Billing, Service Contracts administration, Procurement.
• Revamped a Six Sigma continuous improvement program to increase to $17M in annual savings.
• Eliminated 500+ positions within five years through an operational excellence program.
• Exceeded Hackett’s top quartile process cost and FTE for all subprocesses (except payroll).

Dublin 2, IE

• Led pan-Asia 1000-people Finance, HR and Procurement shared services strategy consulting for a global top 100 FMCG group
• Executed global financial system selection and design engagement for a global top 200 electronic distributors.

Worldwide, OO

• Founded and grew Finance & Accounting (F&A) BPO practice to a $3.5M annuity business.
• Spearheaded F&A BPO operations in Singapore and Brussels with 80 people.
• Co-authored the business process outsourcing methodology for the firm.
• Won and orchestrated an $8M+ SAP build and F&A BPO contract with a global medical device company in Andover, MA.
• Sold and led the delivery of finance and accounting services for a global 10 FMCG clients.

Paris, France, FR

• Started Finance & Accounting outsourcing practice and generated annual revenue of $3.7M.
• Opened 100-people BPO center in Singapore
• Developed service portfolio to procure to pay, order to cash, record to report, time & expense, intercompany, and financial analysis services for two global chemical clients.
• Designed SLA and KPIs and consistently met SLA metrics.

Ba Commerce, Accounting

Postgraduate Diploma In Business, Business Law