Samuel Hur Email and Phone Number
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Samuel Hur personal email
I like to bring simplicity to complex problems. I have been driven by my passion for breaking down complex issues into tiered questions to uncover the answers. Whether it is an operations quality issue or a poor customer experience, or a stalled RPA project, I have been able to rapidly identify the root cause and engineer a solution. With my skill set and more than two decades of experience in BPO, shared services, and finance process transformation, I bring a customer-centric solution that enables organizations to establish, overhaul, expand, and transform their operations. I have done this at EY and Deloitte Consulting as I launched and grew BPO practice with USD25M+ in sales. It’s what I have also done at Hewlett Packard as I guided the GBS organization to 2,700 people delivering USD46M+ savings, and it’s what I have also done at EY as I created a 100-people global transformation team to double BPM savings to USD16M+. My intellectual curiosity in this fast-evolving space drives me to be a lifelong learner of people leadership, process optimization, and digital innovation. Armed with a process-centric discipline with intelligent automation tools wrapped around it, I get a buzz from scaling and transforming operations with collegial colleagues and a diverse team that strives to delight customers and stakeholders. Specialties• Multi-functional shared services operations• Finance & accounting• Indirect procurement, Human Resources, Sales & Marketing operations• Operational excellence• Six Sigma continuous process improvement• Business process outsourcing• Change Management • Risk management• Shared services consulting• IT system implementation program management• SLA, KPI, and performance management• Team leadership and development• ERP implementation and maximum utilization • Financial Analysis• Forecasting / Budgeting• Team management• Intelligent Process automationTechnology• SAP• PeopleSoft• ServiceNow• Blue Prism• Tableau• UiPath
Sovos
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Vp Managed ServicesSovos Mar 2022 - PresentWilmington, Ma, Us• Tapped to create and centralize a global Managed Services organization and practices to grow the USD100M+ business across tax regulatory reporting, sales and use tax, excise tax, and VAT. • Developed and executed operational excellence, optimization, and growth strategy and roadmap.• Launched nearshore centers to globalize the operations and optimize the capacity and cost. • Established quality assurance and RPA program to achieve industry benchmark accuracy and timeliness, and reduce penalty paid by 75%+ within a year. • Improved the employee NPS by three folds for the 300+ people organization through superior hiring practices, employee training, performance management, and workload optimization
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Managing Director Business Services CenterBdo Usa, Llp Nov 2018 - Mar 2022Chicago, Il, Us• Tapped to turn around the shared services operations for F&A BPO, Tax, Assurance, and Administration supporting 70+ offices across the US.• Originated and executed a transformation strategy that enabled 2.5X expansion. • Boosted 40%+ improvement in productivity and 150%+ in billable hours. • Strengthened quality and customer experience infrastructure to attain 97%+ accuracy and on-time delivery performance and improve customer satisfaction to 80%+. • Launched RPA/automation program to reduce manual efforts by 70%+ for billing, KPI tracking and reporting, and invoice processing. -
Vp Business Process TransformationStewart Title Apr 2017 - Jul 2018Houston, Texas, Us• Implemented refinancing order processing automation that reduced manual effort by 70%+.• Slashed offshore outsourcing vendor costs by 20% by renegotiating SLA and fee structure. -
Director - Global Transformation Leader (Global Delivery Services)Ey Jan 2015 - Jan 2017London, Gb• Established and mobilized a global team of 100 people based in the US, India, Philippines, and Poland to transform the 18,000-people shared services operations across nine centers. • Conceived and incubated the RPA (Blue Prism) center of excellence based in India. • Revitalized the transition program and devised a change management methodology that lifted user satisfaction from the mid-‘60s to 95%.• Doubled the Six Sigma program annual savings to $16M. • Accelerated a transactional quality assurance program to increase productivity by 30%. -
Vp Global Business Services Engagement & Bpo GtmHewlett-Packard Jul 2013 - Oct 2014Houston, Texas, Us• Created and guided a global consulting team based in the US, Germany, France, and India to provide business transformation capabilities for strategic business projects.• Prioritized to enable businesses to achieve $400M savings, including product innovation and supply chain transformation.• Directed and won an $8M+ F&A BPO deal with a global CPG client with delivery out of the Philippines. -
Vp & Director Global Business Services Asia Pacific JapanHewlett-Packard May 2005 - Jun 2013Houston, Texas, Us• Stood up new GBS centers and expanded to 2,700 people organization to deliver $46M savings.• Led F&A BPO start-up in Asia and helped complete global team sales of USD0.5B. • Expanded capability to Procure to Pay, Quote to Cash, Record to Report, Intercompany, T&E, Financial Analysis, HR, Payroll, Sales Compensation, Quotation & Billing, Service Contracts administration, Procurement, Marketing, IT asset management, and web support. • Revamped a Six Sigma continuous improvement program to increase to $17M in annual savings.• Eliminated 500+ positions within five years through an operational excellence program. • Exceeded Hackett’s top quartile process cost and FTE for all subprocesses (except payroll).• Increased customer satisfaction from the mid-‘60s to consistently above 95%.• Directed the global channel partners operations as the engagement lead across four GBS centers with 5,000+ people to effect 8% annual productivity savings and transform service experience.• Led payroll operations for 30,000+ employees and expedited migration from Peoplesoft to SAP and ADP solutions for 14 countries.• Orchestrated the integration of two centers through M&A and closure of two near-shore centers.• Fostered the organization to be recognized as one of the best-in-class employee satisfaction. • Awarded 2010 SSON Best Mature Captive Organization.
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Senior Manager Finance & Performance Management ConsultingAccenture Mar 2004 - Apr 2005Dublin 2, Ie• Led pan-Asia 1000-people Finance, HR and Procurement shared services strategy consulting for a global top 100 FMCG group• Executed global financial system selection and design engagement for a global top 200 electronic distributors. -
Director - Business Process Transformational OutsourcingDeloitte Consulting Mar 2001 - Mar 2004Worldwide, Oo• Founded and grew Finance & Accounting (F&A) BPO practice to a $3.5M annuity business.• Spearheaded F&A BPO operations in Singapore and Brussels with 80 people. • Co-authored the business process outsourcing methodology for the firm.• Won and orchestrated an $8M+ SAP build and F&A BPO contract with a global medical device company in Andover, MA. • Sold and led the delivery of finance and accounting services for a global 10 FMCG clients. -
Manager / Associate Director - Bpo & Shared Services ConsultingCap Gemini Ernst & Young Apr 1998 - Mar 2001Paris, France, Fr• Started Finance & Accounting outsourcing practice and generated annual revenue of $3.7M.• Opened 100-people BPO center in Singapore• Developed service portfolio to procure to pay, order to cash, record to report, time & expense, intercompany, and financial analysis services for two global chemical clients. • Designed SLA and KPIs and consistently met SLA metrics.
Samuel Hur Skills
Samuel Hur Education Details
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The University Of Western AustraliaAccounting -
Curtin UniversityBusiness Law
Frequently Asked Questions about Samuel Hur
What company does Samuel Hur work for?
Samuel Hur works for Sovos
What is Samuel Hur's role at the current company?
Samuel Hur's current role is GBS Operations | BPO Sales & Advisory | Process Transformation | Operations Excellence | Finance Shared Services Transformation | RPA program |.
What is Samuel Hur's email address?
Samuel Hur's email address is sh****@****bdo.com
What schools did Samuel Hur attend?
Samuel Hur attended The University Of Western Australia, Curtin University.
What skills is Samuel Hur known for?
Samuel Hur has skills like Outsourcing, Shared Services, Business Transformation, Business Process, Management Consulting, Strategy, Business Process Improvement, Start Ups, Bpo, Business Development, It Outsourcing, Offshoring.
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