Samuel Milone Email & Phone Number

Cameron, Nc, Us

Harnett County, North Carolina, United States

•Oversee new installations and upgrades for district devices for 90locations to be used by the district’s 49,000+ students and 6,500+employees•Supervise vendors to ensure that the delivery and installation processgoes smoothly during each project, and vendors are adhering to the SLA'sfor the project•Monitor and identify issues in relation to the installation and operationof IT related equipment•Work with various operating systems including Windows 7 and 10,Chrome OS, iPadOS, and MacOS•Use PXE service to image/reimage systems using images • created in SCCM•Use Active Directory to ensure that devices are placed in the propercontainers in order to have proper rights and group policies•Deliver and install VIP equipment (i.e. Board Members, Directors)personally with white-glove service

• Supervise high school interns working on various projects that include,but are not limited to, asset management and inventory, product lifecyclemanagement, imaging systems to prepare for distribution, and assistingin QA checks for new school labs prior to school openings• Perform mid-term and final performance reviews for the interns• Compile inventory information taken from the interns to prepare forentry into new District database tracking system and deliver compiledinformation to Project Manager

• Determine equipment needs based on student numbers• Package, ship, and receive IT equipment (Chromebooks, laptops, Merakifirewalls and routers, and peripherals as needed) to virtual schools across thecountry• Package and travel with a mobile lab suited for SC standardized testsacross the state to various locations as needed• Set up mobile labs, provide on-site tech support, and tear down labswhen testing is completed

• Determine plan and device sales options based on customer needs, wants, and budget• Assist customers in device application management, and data backupand restoration using various cloud services• Provide Tier I and Tier II support to • customers and staff

• Fuel new business development• Establish a foothold in several communities in the Carolinas includingFayetteville, Wilmington, Charleston and Summerville• Provide value added photofinishing services in support of localcommunity events• Train and mentor more than 220 specialists in the sales and technicalaspects of photofinishing over a period of 2 years• Apprise Specialists and Store Managers on new marketing andpromotional programs through delivery of one-hour marketing,promotional, and advertising programs• Coordinate with vendors to ensure equipment was being maintained andserviced per our contracts in order to minimize equipment downtime• Assist corporate offices in maintaining a current database of allequipment for each store• Work with purchasing staff and distribution centers to assist stores inmaintaining supply levels• Involved in new product rollouts and projects to include Ink-O-Deminkjet refilling service and DHL shipping