Samuel U

Samuel U Email and Phone Number

Product Manager at IHG @ IHG Hotels & Resorts
Samuel U's Location
Lawrenceville, Georgia, United States, United States
About Samuel U

Samuel U is a Product Manager at IHG at IHG Hotels & Resorts. He is proficient in English and Korean.

Samuel U's Current Company Details
IHG Hotels & Resorts

Ihg Hotels & Resorts

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Product Manager at IHG
Samuel U Work Experience Details
  • Ihg Hotels & Resorts
    Product Manager - Loyalty
    Ihg Hotels & Resorts Aug 2024 - Present
  • Accenture
    Associate Manager
    Accenture Nov 2021 - Aug 2024
  • Accenture
    Test Team Lead
    Accenture May 2020 - Aug 2024
    Atlanta, Georgia, United States
    o Testing various AT&T product domains such as Wireless, Sales, Kiosk, and Welcome Centero Working closely with client senior management to ensure all testing efforts are covered each releaseo Successfully decommissioned legacy self-service kiosk machine that is replaced by newly implemented kiosk machine run by microserviceso Leading peripheral and kiosk modules, which are responsible for payments using different tender types (MSR, EMV, Contactless)o Identifying and tracking bugs/defects with developers until closureo Running payment end of day processes with security team and auditors for them to certify that customer information is secure and meets standardso Assigning tasks and responsibilities to resourceso Training resources on client application testingo Administrating offshore virtual iPad hardware and users crucial to OM Automation testingo Provisioning physical iPads to be used by Regression team located in different parts of the world
  • Accenture
    Test Team Lead
    Accenture Jun 2016 - May 2020
    Atlanta, Ga
    o Tested all applications that made up the global reservation system built by Amadeus, who are known in the airline reservation industryo Applications consisted of Mobile App, CRS, Web, PMS, PM PRO, RMS, Amadeus Hotel Platformo Sold the benefits of automated testing to clients with demos and presentationso Implemented an Automated Regression Suite using Tosca to improve test coverage for clients resulting in more test cases executed and time savedo Scalable for future releases and functionalitieso Collaborated with client business and vendors to plan/record future release functionalities and timelineso Created test hotels for UAT Team to test different hotel brands such as Holiday Inn, Crowne Plaza, Staybridge Suites, etc. o Created test data for business and test teams to use for regression testing and demos to stakeholderso Presented demos to stakeholders to strengthen trust and relationship with testing team
  • Pegasuscrm
    Business Analyst
    Pegasuscrm Jan 2016 - May 2016
    Decatur, Georgia
    • Managed Test Case process from proposal to implementation• Designed UI/UX of accounting process for future product website• Created diagrams to demonstrate process flow for multiple projects• Trained end user clients with PegasusCRM web application• Supported Quality Assurance team with reporting and managing bugs• Created training manuals for PegasusCRM web application
  • Daniel International Usa Inc.
    Internet Sales Manager
    Daniel International Usa Inc. 2013 - 2015
    Duluth, Ga
    • Managed and updated imported products from overseas branches using software databases• Managed a high-volume workload within projected deadlines • Resolved and settled customer issues and inquiries • Supervised the shipping department to ensure timely delivery of purchased goods • Maintained optimal stock levels to ensure availability
  • Pica Pica Atlanta Inc.
    Manager
    Pica Pica Atlanta Inc. 2007 - 2013
    Lawrenceville, Ga
    • Assisted in Implementing Point of Sales (P.O.S.) systems in all branches • Managed and maintained inventory by creating databases in the P.O.S. system• Designed user interface of P.O.S. system to maximize work efficiency and track revenue• Analyzed consumer buying patterns to surpass monthly sales goals• Trained and supervised new hires to work proficiently in customer service and sales• Negotiated with potential buyers in purchasing goods • Promoted to management in 6 months by exceeding standards in customer service and sales

Samuel U Education Details

Frequently Asked Questions about Samuel U

What company does Samuel U work for?

Samuel U works for Ihg Hotels & Resorts

What is Samuel U's role at the current company?

Samuel U's current role is Product Manager at IHG.

What schools did Samuel U attend?

Samuel U attended Georgia State University.

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