o Testing various AT&T product domains such as Wireless, Sales, Kiosk, and Welcome Centero Working closely with client senior management to ensure all testing efforts are covered each releaseo Successfully decommissioned legacy self-service kiosk machine that is replaced by newly implemented kiosk machine run by microserviceso Leading peripheral and kiosk modules, which are responsible for payments using different tender types (MSR, EMV, Contactless)o Identifying and tracking bugs/defects with developers until closureo Running payment end of day processes with security team and auditors for them to certify that customer information is secure and meets standardso Assigning tasks and responsibilities to resourceso Training resources on client application testingo Administrating offshore virtual iPad hardware and users crucial to OM Automation testingo Provisioning physical iPads to be used by Regression team located in different parts of the world

o Tested all applications that made up the global reservation system built by Amadeus, who are known in the airline reservation industryo Applications consisted of Mobile App, CRS, Web, PMS, PM PRO, RMS, Amadeus Hotel Platformo Sold the benefits of automated testing to clients with demos and presentationso Implemented an Automated Regression Suite using Tosca to improve test coverage for clients resulting in more test cases executed and time savedo Scalable for future releases and functionalitieso Collaborated with client business and vendors to plan/record future release functionalities and timelineso Created test hotels for UAT Team to test different hotel brands such as Holiday Inn, Crowne Plaza, Staybridge Suites, etc. o Created test data for business and test teams to use for regression testing and demos to stakeholderso Presented demos to stakeholders to strengthen trust and relationship with testing team

• Managed Test Case process from proposal to implementation• Designed UI/UX of accounting process for future product website• Created diagrams to demonstrate process flow for multiple projects• Trained end user clients with PegasusCRM web application• Supported Quality Assurance team with reporting and managing bugs• Created training manuals for PegasusCRM web application

• Managed and updated imported products from overseas branches using software databases• Managed a high-volume workload within projected deadlines • Resolved and settled customer issues and inquiries • Supervised the shipping department to ensure timely delivery of purchased goods • Maintained optimal stock levels to ensure availability

• Assisted in Implementing Point of Sales (P.O.S.) systems in all branches • Managed and maintained inventory by creating databases in the P.O.S. system• Designed user interface of P.O.S. system to maximize work efficiency and track revenue• Analyzed consumer buying patterns to surpass monthly sales goals• Trained and supervised new hires to work proficiently in customer service and sales• Negotiated with potential buyers in purchasing goods • Promoted to management in 6 months by exceeding standards in customer service and sales