Samuel Johnson Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Technical Product Manager for Nike (https://www.nike.com/)• Technical Product Management for a Dimensional Data Product that involves overseeing the development and optimization of a product that deals with multi-dimensional data. • Defining feature requirements, collaborating with engineering teams, ensuring data accuracy, and aligning product goals with business objectives.• Key responsibilities also involve prioritizing features, and facilitating communication between technical and non-technical stakeholders to drive the success of the dimensional data product.

Bangalore

• Certified Professional Scrum Product Owner for the organization’s end to end analytics platform• Enable releases of platform features catering to different personas using the platform – Sales Partners, Client Implementation teams, Innovation team, L&D team, Product engineers and Data Scientists• Work with the Product leadership, other product managers and the scrum team to conceptualize, manage and prioritize product features thereby reducing the turnaround time for different personas• Define roadmap, prioritize backlog items, drive acceptance testing, and deliver increments to the platform• Responsible for revamping the UX for different personas of the platform to increase engagement and drive adoption• Released Usage Analytics as a feature for Client Implementations to keep track of the consumption of apps deployed using the platform• Owned the increments rolled out to an internal facing Project Management tool within the platform, for Delivery Managers and Portfolio leads• Conduct trainings on Product v/s Project thinking for the Managers’ forum and Agile sessions for freshers and new joiners

Bengaluru, Karnataka, India

• Served as the Product Manager for a ‘data products aggregator platform’ in a delivery engagement for a Retail client• Managed planning, development, and deployment of the web version of the platform along with hosting the mobile version of the android and iOS apps on their private app store• Synchronized with 14 business functions across the Client’s horizontals to strategize the Data Organization for the platform with their engineering teams• Organized and drove business reviews with client stakeholders on a weekly cadence to ensure our release plan was on track• Diffused escalations by breaking the problem raised into consequential requests, prioritizing the impactful stories to ensure an elevated customer experience• Successfully transitioned to the support phase post release, parallelly mining impactful features for the backlog for future phases

Bengaluru, Karnataka, India

• Managed a Staff Augmentation Engagement that supported enhancement releases for 13 data products within the R&D function of the client organization • Led a delivery engagement for a retail client encompassing design, development, and release a Pricing Simulator app• Created process improvements like socializing case studies on the solutions handed over to streamline Delivery excellence of the Client engagement

Bengaluru, Karnataka, India

• Served as the Product Owner for improvement of an Internal Resource Management product developed in Python and Django• Enabled feature rollouts for the organization’s CRM tool capturing details of the sales cycle for prospective clients and ongoing engagements

Mumbai, Maharashtra, India

• Work for the CIO’s Corporate Sales Enablement team following Agile methodology for product management• Managed the conceptualization, planning, Development, deployment and Release of an analytics product having data driven Qliksense dashboards for Unit heads and Ops heads• Strategize the releases to a Business Intelligence product – Customer Insights app for the Top management• In charge as the Program coordinator during migration to the home-built CRM system during the successful retirement of the legacy Siebel system; and, when the database was moved to Cloud• Generate and present bi-monthly sales pipeline and revenue reports for the CEO and the COO office

Mumbai Area, India

• Led the Jewellery division of Titan IT operations Project• Point of contact for all IT backend operations for Tanishq and monitored the Enterprise POS (Point of Sale) Database that coordinates data from stores pan India• Worked extensively on Microsoft SQL Server Management Studio with SQL Server Integration Service ETL tool and have formulated Data extraction modules by creating stored procedures• Creation of Backend Schemes and discounts, new versions, service modules and service requests at the Point of Sale applications - followed by Pan India roll out of the same• Dovetailed operations with third party vendors namely Mindtree, Encircle and Qwikcilver for store level Point of Sale Application issues and thereby sustained 100% SLA compliance• Automated manual checklists, backup schedules and report generation tasks by making SQL plans; created Dynamic Link Library bug fixing packages thereby reducing the response time of the team by 30 minutes• Resolved incidents raised on Stock Transfer Memos, Goods return notes, Tanishq Exchange Policy issues, and product servicing modules that resulted in achieving an average of 40 happily serviced customers per day• Mentored and reviewed the training performance of new recruits in the team• Documented SOPs (Standard Operating Procedures) and RCA (Root Cause Analysis) of problems reported• Received numerous awards for high quality and on-time execution of Project deliverables - Star of the month (Twice), On the spot award (four times), Best team award (twice) and Star team award

Anand, Gujarat

Bharuch Area, India

Post Graduate Program In Management, Marketing

Activities and Societies: • Elected member – Student Council at Great Lakes, Gurgaon• Organized successful College events viz. Sapience.

Bachelor Of Technology (Btech), Electrical Engineering

Science