Samuel Johnson Email & Phone Number

Chennai, Tn, In

Bengaluru, Karnataka, India

IT Service ManagerManaging IT Service Management for VOYA, encompassing: - Incident Management: Ensured timely resolution of incidents, minimizing downtime and impact on business operations. - Change Management: Oversaw changes to IT infrastructure, ensuring minimal disruption and compliance with organizational processes. - PIR: Identified root causes of incidents, implementing preventive measures to avoid future occurrences.Key Accountabilities and Decision… Show more IT Service ManagerManaging IT Service Management for VOYA, encompassing: - Incident Management: Ensured timely resolution of incidents, minimizing downtime and impact on business operations. - Change Management: Oversaw changes to IT infrastructure, ensuring minimal disruption and compliance with organizational processes. - PIR: Identified root causes of incidents, implementing preventive measures to avoid future occurrences.Key Accountabilities and Decision Ownership: 1. Team Management: Led and mentored a team of IT professionals, fostering a culture of collaboration and continuous improvement. 2. Client Management: Built and maintained strong relationships with clients, ensuring satisfaction and alignment with organizational objectives. 3. Daily Operations Management: Oversaw daily IT operations, ensuring smooth delivery of services and prompt issue resolution. Show less

Chennai, Tamil Nadu, India

ITSM Lead Consultant- Spearheaded IT Service Management (ITSM) for a client, driving service excellence and process maturity.- Led Change Management initiatives, ensuring seamless transitions and minimal disruption to business operations.Key Accountabilities:1. Team Leadership: Guided and mentored a team of ITSM professionals, fostering collaboration and continuous improvement.2. Client Partnership: Built and maintained strong relationships with clients, ensuring… Show more ITSM Lead Consultant- Spearheaded IT Service Management (ITSM) for a client, driving service excellence and process maturity.- Led Change Management initiatives, ensuring seamless transitions and minimal disruption to business operations.Key Accountabilities:1. Team Leadership: Guided and mentored a team of ITSM professionals, fostering collaboration and continuous improvement.2. Client Partnership: Built and maintained strong relationships with clients, ensuring satisfaction, trust, and alignment with organizational objectives. Show less

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Business Analyst (Waterfall Methodology)- Configured order placement websites and served as the go-to expert for RR Donnelley, leading projects and data collation for US stakeholders.- Collaborated with cross-functional teams to develop innovative solutions for clients, driving business growth and excellence.- Developed and maintained comprehensive documentation, guides, and playbooks to ensure knowledge sharing and process consistency.- Partnered with clients to understand… Show more Business Analyst (Waterfall Methodology)- Configured order placement websites and served as the go-to expert for RR Donnelley, leading projects and data collation for US stakeholders.- Collaborated with cross-functional teams to develop innovative solutions for clients, driving business growth and excellence.- Developed and maintained comprehensive documentation, guides, and playbooks to ensure knowledge sharing and process consistency.- Partnered with clients to understand their needs and developed tailored solutions using Waterfall methodology, ensuring effective project delivery.- Utilized deep understanding of print production, digital printing, and fulfillment services to drive solution development and client satisfaction.- Demonstrated excellent communication, collaboration, and problem-solving skills, ensuring seamless project execution and stakeholder management.Key Skills:1. Waterfall Methodology.2. Project Leadership.3. Data Collation and Analysis.4. Cross-Functional Collaboration.5. Solution Development and Implementation.6. Client Partnership and Management.7. Excellent Communication and Problem-Solving Skills. Show less

Chennai, Tamil Nadu, India

Account Analyst (For US customers)- Managed customer relationships for HSBC's US clients, utilizing GM cards and protection plans, ensuring exceptional customer service and issue resolution.- Handled inbound customer calls and queries related to HSBC products and plans, providing timely and accurate assistance.- Effectively managed escalations, de-escalating conflicts and resolving complex customer issues.- Demonstrated a strong sense of urgency in executing tasks, meeting… Show more Account Analyst (For US customers)- Managed customer relationships for HSBC's US clients, utilizing GM cards and protection plans, ensuring exceptional customer service and issue resolution.- Handled inbound customer calls and queries related to HSBC products and plans, providing timely and accurate assistance.- Effectively managed escalations, de-escalating conflicts and resolving complex customer issues.- Demonstrated a strong sense of urgency in executing tasks, meeting deadlines, and achieving goals.- Collaborated with team members to achieve shared objectives, fostering a culture of teamwork and mutual support.Key Skills:1. Customer Relationship Management.2. Issue Resolution and Escalation Management.3. Time Management and Urgency.4. Team Collaboration and Goal Achievement.5. Product Knowledge (GM cards and protection plans).6. Excellent Communication and Interpersonal Skills. Show less