Information Technology Help Desk Manager
Current
Oct 2020 - Present
AeroLeads people directory · profile
Samuel Joseph Email & Phone Number
IT Helpdesk - Manager at ReSource Pro | Lead and oversee IT operations, teams, and projects. Ensure system reliability, data security, and technology alignment with business goals. Drive IT strategy, manage budgets
at
ReSource Pro
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✓ Verified July 2026
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Profile completeness 100%
Current company
Role
IT Helpdesk - Manager at ReSource Pro | Lead and oversee IT operations, teams, and projects. Ensure system reliability, data security, and technology alignment with business goals. Drive IT strategy, manage budgets
Location
Bengaluru, Karnataka, India
Company size
Who is Samuel Joseph? Overview
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Quick answer
Samuel Joseph is listed as IT Helpdesk - Manager at ReSource Pro | Lead and oversee IT operations, teams, and projects. Ensure system reliability, data security, and technology alignment with business goals. Drive IT strategy, manage budgets at ReSource Pro, a with 885 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Samuel Joseph.
Samuel Joseph previously worked as Information Technology Help Desk Manager at Resource Pro and IT Help Desk - AM at Resource Pro. Samuel Joseph holds Executive Mba, Computer/Information Technology Administration And Management, A from Alliance University.
Company email context
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ReSource Pro
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Profile bio
About Samuel Joseph
I am a results-driven IT Helpdesk Manager with nearly 16 years of experience in delivering exceptional technical support and driving operational excellence. Currently working as an Assistant Manager - IT Helpdesk, Resource Pro, Bangalore, India leading a team of around 30 members including Team Leads & Engineers.Expertise in effectively leading high-performing teams, streamlining workflows, and promptly resolving issues to enhance end-user satisfaction.Achieved a reduction in incident response time through the implementation of streamlined processes and efficient workflows.Showcased exceptional leadership skills in managing cross-functional teams and aligning IT services with organizational goals, resulting in improved collaboration and overall performance.Strong background in IT service management, incident response, and continuous improvement. Committed to aligning IT services with organizational goals and maintaining a robust, Global customer-centric helpdesk environment(APAC, EMEA, China & US).Technical Skillsets• Hardware and Networking, MCSE, CCNA, LINUX - Advance• People, Project, Process, Vendor, New Office Buildout - Advance• Ticketing Tool - Advance• MS Office - Advance• Networking concepts - Advance• Client Process Knowledge - Intermediate• DMAIC Methodology - Advance• Client Business Awareness - Advance• Analytical skills - Expert• Operations Management - Advance• Client Business relationship Management - Advance• SLA Management - Advance• Financial understanding of the Business - Advance• Effective Business Communication - Expert• Decision Making Skills - Expert• Measuring Performance/Performance Management Skills - Advance• Coaching for Success - Advance• Motivating Others - Advance• Business Acumen - Beginner• Growing the Business - Advance• Championing Change - Intermediate• Identify and Build Talent - Advance• Develop Others - Advance• Conflict Management Skills - Advance• Patience - Advance• Managing Stress - Advance• Positive attitude to change - Advance• Attitude to feedback/willing to learn - Advance• Relating to Others - Expert• Influencing Others - Expert• Team Player - Expert• Insight into the Customer's Mindset - Expert• Solution Based Approach - Expert• Follow Through - Expert• Personal Credibility - Advance• Self-Development - Advance• Result Focus - Advance• Drive to Win - Advance• Establishing Focus - Advance• Recognize Efforts - Advance• Approachability – Advance• Dealing with Fairness - Advance• Fostering Team Work - AdvanceCertifications• ITIL Certified• PMP Certified
Listed skills include Coaching, Executive Leadership, Mentoring, Team Management, and 3 others.
Current workplace
Samuel Joseph's current company
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Resource Pro
8 roles
Samuel Joseph work experience
A career timeline built from the work history available for this profile.
It Help Desk - Am
CurrentProvider of international insurance backend solutions, serving as an integral part of the Fortune 500 companies worldwide.
Oct 2020 - Present
Senior Manager - It & Implementation
Vinformax Technology Systems
• Provided leadership and direction to a team of technical support professionals, ensured the delivery of exceptional support services• Managed technical support operations on a global scale, catered to diverse regions and clients• Interacted with clients to understand their technical needs and ensure effective communication and problem resolution• Developed technical knowledge to assist with complex technical issues and provide guidance to the team• Continuously improved support processes, workflows, and systems to enhance efficiency and customer satisfaction
Nov 2017 - Oct 2020
Technical Team Lead
• Led, mentored, and motivated a team of technical professionals, provided guidance and managed work assignments• Planned, organized, & reviewed the execution of technical projects, ensured timely completion• Worked as a subject matter expert, offered technical guidance, troubleshot support, and sharing best practices• Collaborated with cross-functional teams to ensure seamless project coordination and successful implementation
Aug 2016 - Nov 2017
Sr. It Analyst
• Managed technical support operations on a global scale, catering to diverse regions and clients• Provided leadership and direction to a team of technical support professionals, ensuring the delivery of exceptional support services• Interacted with clients to understand their technical needs and ensure effective communication and problem resolution• Possessed in-depth technical knowledge to assist with complex technical issues and provide guidance to the team
Mar 2016 - Aug 2017
It Support Analyst
• Managed technical support operations on a global scale, catering to diverse regions and clients• Provided leadership and direction to a team of technical support professionals, ensuring the delivery of exceptional support services• Interacted with clients to understand their technical needs and ensure effective communication and problem resolution• Possessed in-depth technical knowledge to assist with complex technical issues and provide guidance to the team
Mar 2015 - Aug 2016
It Desktop Support Analyst
• Identified and effectively resolved hardware, software, and network issues reported by end users• Delivered front-line support by addressing IT-related inquiries and resolving problems through various communication channels• Conducted the installation, configuration, and maintenance of computer hardware and software applications• Implemented and oversaw data backup procedures and contributed to data recovery efforts
Sep 2009 - Jul 2014
Information Technology Lead
Emsipl
• Provided technical expertise and guidance to the IT team, worked as a subject matter expert in relevant technologies and systems• Planned, executed, and reviewed IT projects, ensured timely completion within scope and budget.• Led and mentored a team of IT professionals, fostered a collaborative and productive work environment
Feb 2006 - Mar 2008
Team & coworkers
Colleagues at ReSource Pro
Other employees you can reach at resourcepro.com. View company contacts for 885 employees →
AL
April Liu
Colleague at Resource ProNew York City Metropolitan Area, United States
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MM
Madhushree Mandal
Colleague at Resource ProBengaluru, Karnataka, India
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AK
Anil Kumar
Colleague at Resource ProBengaluru, Karnataka, India
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BL
Bonnie Lawrence
Colleague at Resource ProLincoln, Nebraska, United States
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MW
Matthew Walker
Colleague at Resource ProDraper, Utah, United States
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DN
Dharmaraj Nc
Colleague at Resource ProBengaluru, Karnataka, India
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DH
Dhanush H R
Colleague at Resource ProBengaluru, Karnataka, India
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SJ
Sagar J Gayale
Colleague at Resource ProBengaluru, Karnataka, India
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CG
Chandana G H
Colleague at Resource ProBengaluru, Karnataka, India
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AB
Almas Begum
Colleague at Resource ProBengaluru, Karnataka, India
View →
April Liu
Colleague at Resource ProNew York City Metropolitan Area, United States
View →
MM
Madhushree Mandal
Colleague at Resource ProBengaluru, Karnataka, India
View →
AK
Anil Kumar
Colleague at Resource ProBengaluru, Karnataka, India
View →
BL
Bonnie Lawrence
Colleague at Resource ProLincoln, Nebraska, United States
View →
MW
Matthew Walker
Colleague at Resource ProDraper, Utah, United States
View →
DN
Dharmaraj Nc
Colleague at Resource ProBengaluru, Karnataka, India
View →
DH
Dhanush H R
Colleague at Resource ProBengaluru, Karnataka, India
View →
SJ
Sagar J Gayale
Colleague at Resource ProBengaluru, Karnataka, India
View →
CG
Chandana G H
Colleague at Resource ProBengaluru, Karnataka, India
View →
AB
Almas Begum
Colleague at Resource ProBengaluru, Karnataka, India
View →
3 education records
Samuel Joseph education
Executive Mba, Computer/Information Technology Administration And Management, A
Master Of Business Administration - Mba, Computer/Information Technology Administration And Management, First
Bachelor'S Degree, Computer/Information Technology Administration And Management, Second
FAQ
Frequently asked questions about Samuel Joseph
Quick answers generated from the profile data available on this page.
What company does Samuel Joseph work for?
Samuel Joseph works for ReSource Pro.
What is Samuel Joseph's role at ReSource Pro?
Samuel Joseph is listed as IT Helpdesk - Manager at ReSource Pro | Lead and oversee IT operations, teams, and projects. Ensure system reliability, data security, and technology alignment with business goals. Drive IT strategy, manage budgets at ReSource Pro.
Where is Samuel Joseph based?
Samuel Joseph is based in Bengaluru, Karnataka, India while working with ReSource Pro.
What companies has Samuel Joseph worked for?
Samuel Joseph has worked for Resource Pro, Vinformax Technology Systems, Capgemini, Linkedin, and Trx, A Concur Company.
Who are Samuel Joseph's colleagues at ReSource Pro?
Samuel Joseph's colleagues at ReSource Pro include April Liu, Madhushree Mandal, Anil Kumar, Bonnie Lawrence, and Matthew Walker.
How can I contact Samuel Joseph?
You can use AeroLeads to view verified contact signals for Samuel Joseph at ReSource Pro, including work email, phone, and LinkedIn data when available.
What schools did Samuel Joseph attend?
Samuel Joseph holds Executive Mba, Computer/Information Technology Administration And Management, A from Alliance University.
What skills is Samuel Joseph known for?
Samuel Joseph is listed with skills including Coaching, Executive Leadership, Mentoring, Team Management, Management, Microsoft Office, and Vendor Management.
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