Samuel K. Harley Email & Phone Number

New York, New York, US

Client Satisfaction Maintain positive client relationships resulting in 95% retention of assigned book of business. Review request for proposals and insurance plan analyses, negotiate with carriers and recommend renewal actions Review changes in the insurance industry and other external conditions that can impact client satisfaction and financial.

Charlotte, NC, US

• Document Management:
• Assist Loan Officers in the processing of mortgage documents, including titles and deeds of trust ensuring that loan documentation complies with federal, state, and local regulations.
• Communicate with third party vendors such as title companies to ensure completion of property transactions.
• Store, manage, and track company documents for title processing.
• Scan, organize, and maintain company documents for title processing.
• Maintain accurate and confidential information. Performance:

Hartford, Connecticut, US

• Analyze and adjudicate claims to resolve member service inquiries related to medical coverage, explanation of benefits, and health savings accounts via telephone, Internet or written correspondence.
• Advocate for members, by serving as an intermediary between members and providers to increase member satisfaction and clarification of services offered and associated costs.
• Assist members with the coordination and continuation of medical coverage and benefits by preparing member eligibility letters in compliance with HIPPA laws.
• Communicate with internal professionals, physicians, and members for clarification and accuracy of medical insurance coverage.