- Dealt directly with guests to resolve all guest issues in a timely and efficient manner- Supervised the daily operations of Guest Services Associates in different areas of the department- Assisted in reuniting lost children and persons with their parties- Worked together with Lost & Found to reunite guests with their belongings- Interacted with all departments in the Park to ensure each guest has an enjoyable experience- Carried out daily opening and closing procedures, including reconciling cash floats and refilling stock items- Ensured maintenance of Guest Services areas through the delegation and participation in cleaning and organizing- Conducted performance management of Guest Services Associates- Audited Admissions and Guest Services to resolve cash variances

- Resolved of guest concerns in a timely manner- Provided guests with information via phone, email, and in person- Assisted guests in planning a memorable and enjoyable visit to the park- Interacted with all departments in the park to ensure each guest had an enjoyable experience- Cared for lost children while reuniting them with their parties- Worked together with Lost & Found to reunite guests with their belongings- Completed sales transactions including upgrades, internet orders, voucher redemptions, and Group Sales reservations

- Created high-quality shopping experiences through in-depth knowledge of winter sports equipment- Processed over 20 work orders for ski and snowboard equipment- Communicated with over 30 customers daily through phone calls and in-person to identify ideal products for purchase

- Saved over $1,000 by conducting comparative analyses of potential vendors- Communicated with over 75 vendors regarding quotations, purchases, and invoices- Procured materials for 15 professors each day for the purposes of experimentation- Maintained 1,500 purchasing and receiving records flawlessly- Processed purchase orders totaling over $50, 000 using FileMaker software

- Demonstrated excellent customer service skills and the ability to work well with other staff- Enhanced aquatic skills of individuals aged six to twelve- Educated all facility users on safe and enjoyable swimming practices- Maintained class safety through formations and proper scanning techniques- Planed and organized classes through daily lesson plans and long-term core plans to ensure progressive learning- Provided direct instruction and evaluation of program participants

- Assisted teachers with supervising students- Collected, organized, and maintained accurate records- Managed financial transactions, including textbook purchases- Performed clerical duties- Responded to general inquiries from the public