Customer Success Manager
Current● Collaborating with the Account Executives to negotiate/renegotiate contracts, & onboarding Client & Enterprise Relationships● Progress existing client relationships● Increasing company sign up rate by 2-5% on monthly basis● maintain client relationships, 96% retention rate ● Work with internal global partners in developing team strategies & goals● Work with internal global teams in developing & executing Marketing Campaigns● Deliver high impact updates to key stakeholders that help steer towards alignment & clarity● Thorough understanding of the client's need and engagement of services & collaborate with partners to deliver holistic solutions● Oversee processes & strategies related to delivering exceptional services● Provide sales training to account executives● Research & develop new more efficient & compliant processes● Utilize CRM & ticketing platforms (Salesforce)