Spearheaded the organization’s digital transformation, including website design and managing the global plastics tracking system (Empower).Developed and implemented an employee management system to streamline operations.Fulfilled client requests, handled transactions, and ensured seamless information flow.Provided IT support, including software troubleshooting, system monitoring, updates, and strategic technology planning.Led corporate social responsibility projects, enhancing the company's public image.

Primary liaison between clients and the company, handling queries and providing tailored solutions.Scheduled and administered projects to ensure timely completion within budget.Managed external bids, quotations, proposals, RFQs, EOIs, and tender documents.Assisted the IT department with troubleshooting, system monitoring, and software updates.

Served as the main contact for clients and partners, attending project briefings and interpreting requirements for implementation.Focused on improving customer satisfaction and operational efficiency.Notable Achievement: 1st Runner Up in the Safaricom Legendary Experience Award (2012) for Bespoke Installations.