Samuel Karani

Samuel Karani Email and Phone Number

Customer Support Specialist @ Popote
Nairobi, KE
Samuel Karani's Location
Nairobi, Nairobi County, Kenya, Kenya
About Samuel Karani

As a Customer Support Specialist, I bring a unique blend of skills, experiences, and a genuine passion for ensuring customer satisfaction. My professional journey has been marked by a commitment to delivering exceptional service and creating positive customer interactions.I possess a solid foundation in customer support, having honed my skills in different companies as customer service . In these roles, I have developed a keen understanding of customer needs, effective communication techniques, and problem-solving strategies. I am adept at navigating complex issues with empathy and patience, always striving to exceed customer expectations.One of my key strengths lies in my ability to adapt to various communication channels, ensuring seamless interactions in both traditional and digital platforms. I am comfortable using most of software used for customer service, and I leverage technology to enhance the efficiency and effectiveness of customer interactions.My experience has equipped me with a deep appreciation for the importance of clear and concise communication. I am articulate and professional in written and verbal communication, ensuring that customers receive accurate and helpful information. Whether addressing inquiries, troubleshooting issues, or providing guidance, I prioritize clarity and understanding.I take pride in my proactive approach to customer service. Anticipating needs and identifying opportunities for improvement, I am committed to contributing to a positive customer experience at every touchpoint. I understand the significance of building and maintaining strong customer relationships, as they are foundational to the success of any business.Beyond technical skills, I bring a positive attitude and a genuine passion for helping others. I view each customer interaction as an opportunity to make a positive impact, and I am dedicated to fostering a sense of trust and loyalty. I thrive in a fast-paced environment and am adept at managing multiple priorities while maintaining a high standard of service.In summary, my experience as a Customer Support Specialist has equipped me with the skills, mindset, and dedication necessary to excel in delivering exceptional service. I am excited about the prospect of contributing to a dynamic team and continuing to make a positive impact on customer experiences.

Samuel Karani's Current Company Details
Popote

Popote

View
Customer Support Specialist
Nairobi, KE
Employees:
26
Samuel Karani Work Experience Details
  • Popote
    Customer Support Specialist
    Popote
    Nairobi, Ke
  • Koko Networks
    Call Center Customer Service Representative
    Koko Networks Oct 2023 - Present
    Nairobi County, Kenya
    >Coordinate the efficient dispatching of over 100 orders per day from the warehouse to retail stores, ensuring timely delivery and reducing customer complaints by 100%>Collaborated with the sales and logistics teams to resolve shipping inquiries, reducing order fulfillment time by 20% and improving overall efficiency.>Resolved an average of 50 customer issues and complaints per day, resulting in a 95% customer satisfaction rate.|>Collaborate with cross-functional teams to identify and resolve order tracking issues , resulting in 10% order errors.
  • Popote
    Customer Support Specialist
    Popote Feb 2021 - Jun 2022
    Nairobi, Kenya
    Promptly handled an average of 100 customer inquiries and complaints per day with a 92% satisfaction rate.Examine data for missing KYC information; incomplete documents, errors, and any type of deficiencies.Apply problem-solving techniques to resolve any data deficiencies and errors.Ensure delivery of excellent customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries.Maintained a knowledge base of evolving products and services and improved user retention by 10% through constant follow up on escalated issues. Document all customer interaction information according to standard operating procedures using company CRM system.
  • Multichoice Group
    Customer Service Executive
    Multichoice Group Nov 2019 - Jan 2021
    Nairobi, Kenya
    • Managed and resolved customer complaints quickly and had an average handling time of 3 minutes with a daily handling of 80 contacts.• Facilitated online content creation for weekly promotions and ongoing campaigns.• Identify and escalated priority issues and where necessary, follow up on customer concerns to ensure an average net promoter score over 70.• Provided customers with product and service information by clearly explaining procedures.
  • Kenya National Police Dt Sacco
    Public Relations Intern
    Kenya National Police Dt Sacco Oct 2019 - Jan 2020
    Nairobi, Kenya
    • Running program campaigns to different regions that brought tra c to the brand being promoted.• Made top stakeholder engagement by exceeding monthly targets by 70%• Engaged and followed up on clients enrolled by creating forums of engagement.• Boosted social media engagement by 90% by having daily content engagement that triggered audience attention

Samuel Karani Education Details

Frequently Asked Questions about Samuel Karani

What company does Samuel Karani work for?

Samuel Karani works for Popote

What is Samuel Karani's role at the current company?

Samuel Karani's current role is Customer Support Specialist.

What schools did Samuel Karani attend?

Samuel Karani attended Hubspot Academy, St. Paul's University.

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