Samuel Kenfe Email & Phone Number

Eritrea

• Ensures and Manage Database management system, Enterprise Applications, and system infrastructure to fully support business requirements and make company's data available, secure, and stable.• Managing and monitoring all IT Enterprise business Applications which includes not limited to Email System, ERP - Microsoft Dynamic NAV 2018, Business Intelligence SW - IBM Cognos TM1, Microsoft SharePoint (On premise), HR and Payroll Management System, LMS platform, IDS Radar monitoring system (Mining).• Manage, monitor, and secure Microsoft Cloud Platform-Office 365 services for Security, Compliance, Azure AD, Exchange, SharePoint, Teams.• Manage and monitor Windows server 2012,2016,2019 roles and services such as DNS, DHCP, GPO, NTP, SMTP.• Managing and monitoring IT Datacenter which includes storage area network (HP 3par, SAN, NAS Seagate), Virtualization infrastructure (ESXi 6.7) and network infrastructure (Cisco Nexus Switches, HP SAN Switch).• Lead in providing Database system design and optimization guidance and technical consultation, utilizing a thorough understanding of applicable technology, tools, and existing designs. • Evaluates, tests, and applies upgrades, patches, and hotfixes to systems and applications on a timely basis - and as necessary to maintain system and application security and stability.• Lead SQL Server Environment Upgrade/Install/Configuration and SQL Server Hardware Selection, including high availability and Disaster recovery options.• Review and update user authentications for all Database and NTFS file systems to assure the right person to have right permission scope.• Manage and control ManageEngine Service Desk system and provide comprehensive reports regarding help desk performance and metrics.• Develop strategies and implement solutions for managing back-ups, restoration, and replication and ensuring all Servers and Business data back-up according to schedule and managing storage capacity for back-up and replication.

Eritrea

• Work with systems analysts and developers to design data models needed to meet application requirements. • Ensure data quality, security, and integrity controls.• Develop and implement data structure and perform operational support, including performance analysis and database tuning.• Managing and monitoring all Enterprise business Applications which includes not limited to Business ERP - Microsoft Dynamic NAV, business intelligence software - IBM Cognos, Microsoft SharePoint; Messaging systems - Exchange server 2010• Security hardening for all SQL Database servers deployed in Windows server OS and ensuring end users to have right access to the database applications.• Evaluates, assesses, and applies upgrades, patches, and hotfixes to systems and applications on a timely basis - and as necessary to maintain system and application security and stability.• Manage network storage system (HP SAN/NAS Seagate) and Windows file server.• Capacity planning and provisioning storage for databases and data files.• Manage and control ManageEngine Service desk system and provide comprehensive reports regarding your help desk performance and metrics.• Manage and monitor Windows server roles and features such as DNS, DHCP, GPO, NTP, SMTP • Act as VMware virtualization global administrator to manage, monitor, install virtual servers, Datastores, virtual switches coupled with troubleshooting technical problems and performing daily backups.• Manage and monitor Kaspersky Antivirus server to protect from malware and potential security treats.• Setup and maintain documentation, departmental technical procedures and user guides and Participate in IT management meetings and report on project status.

Eritrea

• Work with systems analysts and developers to design data models needed to meet application requirements.• Develop and implement data structures• Ensure data quality, security, and integrity controls• Define and implement operational support procedures, including backup and recovery.• Perform operational support including performance analysis and tuning• Formulate and monitor policies, procedures and standards relating to database management.• Daily monitoring of the system • Improve the effectiveness and efficiency of database management.• Keep abreast of latest technologies and industry best practice and make improvement recommendations.• Administer security systems as required.• Draft daily and weekly reports as required.• Participate in IT management meetings and report on project status.• Participate in the estimation and preparation of cost budgets for a project / subproject and monitor and control actual cost against budget.• Contribute to the management of project risk within the field of expertise.• Develop a simple schedule to facilitate effective project execution.• Maintain and update policies and procedures. • Foster and maintain good end user relationships• Support All Business application including but not limited to: Microsoft Dynamic Nav Microsoft Sharepoint  IBM Cognose BI software  Accsys Peopleware ( Payroll & HR Managment solution) Surpac  MPX  AcQuire  Mineman

Eritrea

• Provide first point of IT Support contact for all BMSC staff.• Installing and configuring computer hardware, operating systems (XP, Win 7, 8, 10), Windows Servers (Windows server 2008r2,2012) and applications.• Manage and monitor Windows server services include AD Users and Computers, DNS, DHCP, RDP and AD replication among multi sites (Asmara, Bisha & Massawa) . Moreover, manage and monitor exchange server 2010 to provide messaging service.• Install & configure Cisco IOS devices – Layer 2/3 switches, WLAN (Indoor/outdoor mesh), VoIP Cisco IP Phones.• Ensure all system and network devices and services are available using IDERA uptime infrastructure monitoring tool relay on SNMP.• Managing network security using Cisco ASA firewall and web security Appliance; WAN network optimization using riverbed WAN acceleration; and bandwidth management using Exinda appliance to deduce bandwidth and latency.• Manage antivirus servers and Windows Update Services Server and optimize distribution to computers• Manage and monitor Backup and restoration system using Veritas Backup Exec. • Manage, update, and control all BMSC IT asset such as Desktops, laptops, Network devices, servers, storage, printers using ManageEngine Service Desk plus.• Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.• Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.• Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.• ensuring compliance with health and safety legislation.

Asmara

• Assisting in database design• Updating and amending existing databases• Setting up and testing new database and data handling systems• Monitoring database efficiency• Sustaining the security and integrity of data• Creating complex query definitions that allow data to be extracted• Training colleagues in how to input and extract data

Asmara

• Managing and Monitoring Windows server platform and administering network. • Layout system design and level of support on deploying PC Support projects. • Provide PC hardware and Software maintenance support. • Customizing and deploying Wi-Fi Hotspot software to manage and sell Guest Wi-Fi Hotspot access and manage use of internet bandwidth efficiently. • Manage Backup and recovery solutions to ensure that all your data can be restored in the event of a hardware or software failure. • Secure systems and data of the user’s machine from malware attack.

Eritrea

• Providing computer networking and maintenance courses with its application to the school’s stuff members. • Managing and administering network infrastructure. • IT system administration using Windows server 2008 R2.• Upgrading and maintaining of computer labs. • Giving computer assisted test and e-learning to the students by customizing Moodle LMS (Web based application).

Bachelor'S Degree, Computer Engineering

Activities and Societies: During which i was third year college student i had been engaged in community services as an ICT Teacher and IT.

Certificate, Cybersecurity

Certificate, Information System Management

Certificate, Web Design & Development

Certificate, 20761C:Querying Data With Transact-Sql 2016

Certificate, 20762C: Developing Sql 2016 Databases

Certificate, Installation And Configuration In Microsoft Dynamics 365 Business Central (On-Premises)

Certificate, Manageengine Servicedesk Plus

Basic Printer Diagnosis And Maintenance