Kam-Range Enterprises Limited is a leading hardware retailer franchise on Kangundo Road, supplying building and maintenance materials to commercial and residential property owners.

Freelance Writing, Proofreading, Virtual Assistant, Troubleshooting, Internet, Data Conversion.Administrative Professional with Microsoft Office Specialist Certification. I bring to any job more than 2 years of experience working as a Virtual Assistant. Areas of Certification include the following programs: Access, Excel, Outlook, PowerPoint, and Word (versions 2000 through 2013/Office365). I have advanced knowledge of other MS software including Visio, Project, OneNote, and Publisher.In addition to primary responsibilities, I have also accrued relevance of help desk experience related to fiber internet, VoIP and cable TV troubleshooting. I have experience with installation/removal of software/hardware and networking solutions.Other professional attributes include: great attention to detail, positive and productive attitude, ability to work independently and efficiently, reliable and accurate results as well as dedication and commitment to deliver product/service as requested by client.

Roysambu Driving School is a vocational institute offering learners with driving skills and giving them valid driver licenses upon course completion.My Roles as the Operations Manager included;• Developing and sharing best practices across the company to align with objectives and quality standards of the National Transport and Safety Authority (NTSA) .• Elevating learner satisfaction ratings by providing speedy resolutions.• Fostering positive relationships with learners to maximize satisfaction.• Analyzing strategic, core and support processes to recommend improvements within the institution.• Providing leadership to develop business plans and promote organizational vision.• Exceeding team goals by partnering with staff to share and implement customer service initiatives.

• Managed large amounts of inbound and outbound calls in a timely manner• Followed communication “scripts” when handling different topics• Identified customers’ needs, clarify information, research every issue and provide solutions and/or alternatives• Seize opportunities to upsell products when they arise• Built sustainable relationships and engaged customers by taking the extra mile• Kept records of all conversations in our call center database in a comprehensible way• Frequently attended educational seminars to improve knowledge and performance level• Met personal/team qualitative and quantitative targets

I worked as a Data Entry clerk for a series of projects acquiring daily targets. I acquired faster typing skills, Complex Excel Sheet Analysis Skills as well as working on end with time and volumes.

I worked in the I.C.T Multimedia Department as an intern. I did hardware support. Also worked in the programming and planning department where I used to assist in planning lecture schedules, setting up lecture rooms with the required I.T peripherals including projectors, PCs and sound equipment. Systems support.