Samuel Knetzer Email & Phone Number

Denver, Co, Us

Oversee the delivery of services to clients, ensuring adherence to agreed-upon service levels and standardsAct as the main point of contact for clients, addressing any inquiries or concerns regarding service deliveryDevelop and maintain strong client relationships through regular communication and meetingsCollaborate with internal teams, including operations, sales, and support, to ensure seamless service deliveryMonitor service performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as neededLead service review meetings with clients to discuss performance, address issues, and identify opportunities for enhancementManage escalations and resolve conflicts in a timely and effective manner, working closely with both clients and internal stakeholdersDevelop and implement service improvement plans to enhance overall service quality and customer satisfactionStay up-to-date with industry best practices and trends in service delivery management, incorporating relevant insights into strategies and processesPrepare and present regular reports on service delivery performance to management and stakeholders

Assist clients in designing, deploying, and managing technology and process solutions to reduce the potential of data compromiseAssist clients with developing technical requirements, evaluating vendor solutions, developing architecture & design, and testing of data protection and data security solutionsExecutes project delivery as noted in client SoWs, leading workstreams and consistently delivering quality client servicesResponsible for the management, advanced configuration, and fine tuning of various data protection technologiesTroubleshoot application-based performance issues or outages of technologiesAdvise clients in understanding the future state problems and challenges in cyber security and work collaboratively with them to enhance capabilitiesOperate as a technical subject matter expertBe up to date on industry trends around cyber risk and data protection practices

Consult with clients on core service line workflows, including current and future state, and work with the client to map out stop-start-continue processes to determine how the system will be designed and testedIdentify gaps and resolve outstanding design questions, ensuring the final product is aligned with client expectations Facilitated successful client meetings and key events to ensure decisions are made, project progress milestones are met, and client goals are achieved Coach client on data collection and system design requirements, and analyze optimal solution build and implementationTest and perform client-specific configuration in client environments in accordance with requirementsIdentify, resolve and report solution status, risks, and issues to client and project leadershipProvide on-site conversion troubleshooting support and issue resolution, identify inefficiencies and areas with opportunities for improvement, and provide suggestions to maximize client outcomes Helped 20+ clients implement an array of products offered by Cerner Population Health servicesCultivate client relationships to achieve business objectivesHelped develop and maintain the Accountable Care Organization Catalog purchased by over 40 Cerner clientsInvolved in 3+ committees to help develop new client facing content and improve internal processes

Kansas City, Missouri

Kansas City, Missouri

Springfield, Missouri Area

Springfield, Missouri Area