Samuel Koehler Email & Phone Number

Greater Seattle Area

CRC TECHNOLOGY: A Washington-based IT services and consulting business that specializes in computer network installations, PC troubleshooting, and IT support for local medical and dental practicesSelf-taught computing technician accountable for a portfolio of 25+ accounts that generated up to $240K in annual revenue. Maintained top-tier customer service standards that met and exceeded client expectations.Project Management (Hardware): Participated in the planning and delivery of comprehensive business systems, including installations, removals, moves, troubleshooting, customer assistance and business training that addressed customer requirementsTechnical Implementation (Software): Installed, managed and maintained client workstations, servers, networks, devices, cloud and local storage, virus prevention and virus removalProvided user-friendly solutions to complex problems, allowing clients to easily embrace and navigate change in their business operationsDocumented all client issues and resolutions in the ticket management system, and provided internal notes about the customer or issues for future reference

Greater Seattle Area

HOMEGROWN: A mission-driven eatery that provides sustainably sourced food from local farms and businessesPromoted to interim Store Manager and assumed leadership of all operational and team management duties. Modeled heightened customer service standards and built close bonds with staff, management, and neighborhood clientele.Team leadership duties included staff training, establishing customer service levels, and conflict resolution. Strived to maintain positive team dynamics in order to foster an enjoyable and efficient work environmentOperational duties included documenting and analyzing store sales, business expenses, labor costs, inventory levels, cost of goods, product ordering, store safety, and vendor management for local and regional suppliers

Greater Seattle Area

TRADER JOE'S: An iconic national chain of neighborhood grocery stores.Key contributor to heightened levels of customer service, one of the company’s most important core values. Took ardent strides to be a welcoming ambassador for store guests and colleagues alike.Responsibilities included product ordering, product presentations, inventory management, store safety, peer management, and a multitude of store operational duties

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area