Samuel Ku Email & Phone Number

英國

• Provide technical support and troubleshooting for computer systems, software, and hardware• Install, configure and maintain computer system• Set up and manage VPN connections for remote employees• Maintain and troubleshoot computer networking equipment, including switches, routers and firewalls• Assist with the administration of network security measures, such as firewalls and intrusion detection systems• Monitor and analyze IT infrastructure performance to identify areas… Show more • Provide technical support and troubleshooting for computer systems, software, and hardware• Install, configure and maintain computer system• Set up and manage VPN connections for remote employees• Maintain and troubleshoot computer networking equipment, including switches, routers and firewalls• Assist with the administration of network security measures, such as firewalls and intrusion detection systems• Monitor and analyze IT infrastructure performance to identify areas for improvement• Respond user inquiries and provide timely resolution to technical issues• Collaborate with others teams to develop and implement solution Show less

英國

• Teaching students to improve mind set and strategy• Planning own materials• Communication with students and their parents• Communication with accountants• Helping students to play competition events• Handle documents within Excel, Words• Development of Facebook,YouTube and Instagram

香港特別行政區

• Planning the events and organize the competition• Handle documents within Excel, Word• Trading products to customers• Organize workload for the team• Teaching students to improve mind set and strategy

香港特別行政區 香港

• External and internal support• Map drive, setup printer, PCs, audio and visual equipment• Checking PCs and laptops equipment• Clonning the classroom setting• Remote Desktop support, Teams, Anydesk, Skype and Teamviewer setup• Installation Software/O365, Antivirus protection Update• Worked with teammates to handle on vendor project• Troubleshooting of software/hardware issues

香港特別行政區

• Tier 1 support – responded customers via phone calls and emails• Log tickets on ticketing system (Orcale)• Followed up end-user case status• Worked with teammates to handle on banking project and government project• Proceed and resolve customers’ request and problems• Escalate unsolved problems to relevant parties or vendors• Reported outstanding tickets and prepare monthly reports for manager

香港特別行政區

• Prepared a wealth planning• Presented the detail for clients• Suggested a suitable solution• Updated MPF funds choice• Communicated with clients