• Supervise the management team, workplace operations, quality assurance, deliver exceptional service, and ensure that team members comply with company policy. • Facilitate business operations and manage over 100 employees to ensure professional and proficient processes are carried out in a multitude of national locations and that company objectives and targets are being met and fulfilled. • Administer HR responsibilities and administration duties including employee recruitment, onboarding, payroll issue, employee development, problem resolution, and scheduling requirements. • Manage a wide variety of customer services and administrative tasks to resolve customer and employee issues quickly and efficiently.• Coordinate various solutions for issues that may arise within the department with personnel to maintain customer loyalty and staffing optimization.• Develop department operations by garnering various opportunities to streamline processes and reduce waste.• Offer ideas to senior management for products that should be promoted, marketing strategies and customer satisfaction improvements.• Take inventory or examine merchandise to identify items to be reordered or replenished through proper tracking and auditing procedures.• Cross-train and cultivate associates, encouraging personal growth and development while enforcing organizational rules and integrating policy changes.• Guarantee quality customer service by listening to customer complaints, examining returned merchandise, and resolving problems to restore and promote positive public relations.

• Analyzed, conducted market research, trend evaluation, user feedback and other factors to determine social media presence, implement improvement processes, and produce written summaries on social media ad campaigns. • Researched, reviewed, and rated social media web content using trend analysis and various web applications to support the measurement of content valuation.• Reviewed and rated social media content using a web application to support the measurement of data relevance.• Utilized industry experience, technical and internet expertise, familiarity with social trends, quick web-research skills, and fast reading comprehension to ensure accuracy.

• Orchestrated the expansion of distribution channels by partnering with ODMs, OEMs & embedded vendors.• Ensured the day-to-day operations of the store were successful and efficient by coordinating various solutions for issues that arose within the department to maintain customer loyalty and staffing optimization.• Resolved customer issues and concerns as well as ensuring that the associates and supervisors were empowered to do the same.• Upheld strict company standards and compliance regulations for merchandise presentation and replenishment.• Responsible for managing personnel in assigned department/s including hiring, training, evaluating work performance, disciplining, and employee termination.