Samuel Lebile Email & Phone Number

Cardiff, Wales, United Kingdom

 Navigate internal systems to identify & verify customer information. Responding to customer queries, balancing customer experience and customer due diligence. Completing customer identification process and requesting identity verification for customers that has flagged during sanction list screening and other red flags. Manage personal workloads ensuring timely completion of tasks. Reporting fraud concerns and risk management. Escalating issues as necessary to meet strict timeframes.

Cardiff, Wales, United Kingdom

• Investigating and resolving customer complaints - Handling customer queries and complaints efficiently and professionally.• Raising support tickets to enable tracking and resolution of customer requests.• Escalating complex issues to relevant teams as required to ensure that customer expectations are maintained.• Contributing to team targets and KPIs.• Passing customer feedback onto the product or sales team to improve the organisation’s offerings.• Keeping customers informed of new products and services that could be beneficial to them.• Performing administrative tasks as assigned by the Supervisor.

Nigeria

• Oversee daily operational activities.• Establish and grow business relationship with the customers.• Helping customers with their questions and concerns.• Manage employee activities and provide needed resources.• Support sales, marketing and public relations.• Create and maintain monthly sales forecast and sales attainment plan.• Provide appropriate data analysis of sales, distribution and partners to appropriate management teams.

Master'S Degree, International Business

Master'S Degree, Economics, M.Phil/Phd

Bachelor'S Degree, Economics, Second Class Upper Division