Samuel Graves Email & Phone Number

Austin, Texas Area

Advocate for the customer while managing their expectations.Execute acceptance tests of new features in collaboration with the Q/A team.Troubleshoot and perform root cause analysis on issues while collaborating with the Engineering and Operations teams to resolve customer, billing, and/or code issues. Subject matter expert in the area of subscription billing and revenue management.Use excellent problem solving skills to meet business requirements with technical solutions.

Boulder, Colorado

Graduate - Management (Information Management)

Austin, Texas Area

Responsible for overseeing the development and implementation of audit methods that maximize department efficiency and achieve desired business results, including reducing excess hours, managing payroll multiple shifts, customer service, and safety and OSHA compliance. Develop and manage a workforce of 55 - 75 employees including developing plans to cover 100,000 packages daily, determine employees' development and performance improvement evaluations in accordance with UPS policies. Daily: Plan the use of people, technology, compliance, and equipment resources in order to audit at maximum efficiency in a safe and productive manner with customer needs in mind. Weekly: Plan personnel resources around vacation and attendance issues in order to insure all vital goals covered are met. Monthly: Work with employees to effectively train employees in safety, quality, and production initiatives. Weekly, monthly and quarterly: Gather safety, service, cost, and production numbers for entire work group and replay numbers and initiative outcomes to workforce and corporate office. All must be done while immediately addressing concerns as they arise from customers, employees, colleagues, and superiors.

Austin, Texas Area

Hire, supervise and train a staff of 30-55 Revenue Recovery Auditors. Oversee operations and ensure compliance with all UPS shipping practices. Process daily/weekly payroll. Implement operational standards, including reducing excess hours, monitor workforce and individual performance and conduct employee evaluations. Regularly communicate with external customers including business Managers and Owners. Frequently resolve escalated issues, billing errors, and corporate concerns via cross functional relationships. Interpret and prepare daily statistical report for District Offices.

Austin, Texas Area

Managed daily workforce of 5 - 20 employees including part time laborers and part time supervisors to ensure that all packages brought into Austin hub were loaded onto trailers for departure by designated time in order to meet on time network requirements. Responsible for the training and supervision of all employees in fast paced decision making position focusing on safety, quality, and production.