Samuel Graves Email & Phone Number

Austin, Texas Area

Advocate for the customer while managing their expectations.Execute acceptance tests of new features in collaboration with the Q/A team.Troubleshoot and perform root cause analysis on issues while collaborating with the Engineering and Operations teams to resolve customer, billing, and/or code issues. Subject matter expert in the area of subscription.

Boulder, Colorado

Graduate - Management (Information Management)

Austin, Texas Area

Responsible for overseeing the development and implementation of audit methods that maximize department efficiency and achieve desired business results, including reducing excess hours, managing payroll multiple shifts, customer service, and safety and OSHA compliance. Develop and manage a workforce of 55 - 75 employees including developing plans to cover.

Austin, Texas Area

Hire, supervise and train a staff of 30-55 Revenue Recovery Auditors. Oversee operations and ensure compliance with all UPS shipping practices. Process daily/weekly payroll. Implement operational standards, including reducing excess hours, monitor workforce and individual performance and conduct employee evaluations. Regularly communicate with external.

Austin, Texas Area

Managed daily workforce of 5 - 20 employees including part time laborers and part time supervisors to ensure that all packages brought into Austin hub were loaded onto trailers for departure by designated time in order to meet on time network requirements. Responsible for the training and supervision of all employees in fast paced decision making position.