Samuel Lyons Email & Phone Number

Nantong, Jiangsu, China

International Baccalaureate homeroom kindergarten lead teacher.

Manchester, United Kingdom

Being a Station Officer is one of significant responsibility. I am wholly accountable for the welfare of customers and staff, whilst also ensuring that I run a safe, secure and operationally efficient station. By monitoring customer traffic, I can deliver the highest level of customer care and appropriate behaviour whilst supervising staff to deliver exceptional professionalism. Conducting highly visible, thorough security patrols in line with government regulations is essential and is upheld at all times with prolific attention to detail. I have exceptional interpersonal skills, working closely with a diverse range of people from passengers, train operating companies and British Transport Police, adapting my style to the task in hand. As a leader, I play a key role in the day to day running of Manchester's busiest train station in line with national standards of performance and implementing strict Network Rail’s policies.

Manchester, United Kingdom

Coordinated a highly organised working environment, handling large amounts of currency, managed stock orders and resource fulfilment to ensure customers and staff have everything they need. Responsible for new staff training, I created training presentations, delivered key business information and customer service expectation benchmarks to ensure a consistent team approach. I proactively identified skill gaps and ensured staff received dedicated mentoring and support, addressing growth potential with a view to developing product knowledge and professional experiences.

Burnley, England, United Kingdom

As a store manager, my duties transcended simply ensuring an efficient in-store experience. It was essential that I worked with other staff to deliver the same consistent service to our customers. Overall, I ensured my shop floor was run with immaculate precision, performing regular stock checks and handling inventory schedules; supervising tills and safe balancing, maximising sales and profit and prioritising timely opening and closing of the store. As a customer facing role, I handled customer enquiries and complaints with empathy and a professional attitude. With staff at the core of the store’s success, I conducted regular staff training to ensure all store staff were adhering to the same standards of practice and customer service expectations

Manchester, England, United Kingdom

Professional, personable approach to door-to-door sales and business to business sales, always focused on specific areas to improve customer acquisition and ensure customer retention. With an eagerness to learn, I proactively improved my own product knowledge to deliver accurate customer information, networked for referrals with detailed market insights and maintained knowledge of industry products and services.

Master'S Degree, Tesol And Applied Linguistics, Distinction

Accredited Tefl Certificate (120 Hours)

Accredited Tefl Certificate Level 5 (168 Hours)

Bachelor Of Arts - Ba, Business Management With Law, First Class Honours

Btec, Btec National Diploma Level 3 In Public Services, Ddm

Gcse’S (11), Grades A-C Including Mathematics, English, Science)