● Developed and implemented comprehensive product strategies and roadmaps, overseeing successful ideation to launch of key features.● Demonstrated proficiency in understanding customer needs, crafting detailed product requirements, and collaborating effectively with design and engineering teams to ensure the seamless rollout of features.● Identified and addressed gaps in the platform, service, or process, removing barriers to achieving the team's objectives.● Proactively strategized beyond current releases or milestones, using insights from various data sources to inform product development and enhancements.● Defined and leveraged data to make efficient, data-driven decisions, ensuring that features meet user needs and market demands.● Resolved complex problems requiring alignment of cross-organizational strategy and secured commitment beyond the immediate team.● Provided leadership and clarity during periods of uncertainty and ambiguity.● Ensured that investments in features and enhancements delivered anticipated value to customers and aligned with the company's business objectives.● Articulated project status, blockers, and outstanding actions to all stakeholders, including senior management.● Successfully led market requirements gathering and management efforts, ensuring alignment with customer needs and preferences.● Managed the complete life cycle of critical product features, from initial conception to successful deployment, adhering to strict timelines and maintaining high-quality standards.● Integrated Web 3 projects (Games), leveraging expertise in gaming Community management, NFTs, and Gamefi to drive engagement and user satisfaction.● Spearheaded forward-thinking initiatives that redefined gaming guild industry standards, resulting in enhanced user experiences and increased customer satisfaction.

● Demonstrated excellent communication skills, both written and verbal, ensuring effective interactions across functions.● Utilized strong probing and problem-solving skills to work with customers, consistently providing optimal resolutions.● Operated with the ability to work independently while also thriving under close supervision when required.● Built value-added relationships over the phone with customers quickly, enhancing overall customer satisfaction.● Collaborated as a solid team player, willingly assisting in various capacities as needed.● Exhibited aptitude in multi-tasking within a fast-paced environment.● Oversaw daily operations across functions, ensuring alignment with strategy.● Led the development of the strategic plan, resulting in a 15% revenue increase.● Maintained compliance with all laws and regulations, protecting the organization from liability.● Successfully implemented a new IT system, improving efficiency and reducing costs.● Designed policies and procedures that supported the company's strategic goals.● Implemented new processes and standards, improving efficiency and reducing costs.● Increased customer satisfaction by 20% by implementing a customer-centric approach.● Reduced customer churn by 15% by implementing a proactive customer retention program.● Successfully managed the company's budget, ensuring costs were kept in line with revenue.● Mentored and motivated teams to achieve their full potential.● Regularly reported on operational performance and suggested improvements

As the assigned representative, I successfully presented and showcased the company's multimedia presence, ensuring compelling and impactful content delivery to its target audience.- Product manager for LODIOS.com, a VOD/OTT media platform for online content streaming. I Oversaw the entire product life cycle from conception to deployment, ensuring timely and high-quality delivery as it relates to entertainment and value-added service.- Proactively developed and cultivated strong business relationships with key stakeholders, both on the business and technical fronts, resulting in the successful delivery of products to the top 5 blue-chip companies in Nigeria.- Managed content development and social media channels for VAS2Nets.Effectively deployed and implemented functional caller ringback tones and corporate ringback tones for various brands and organizations, ensuring seamless integration across all major mobile operators.- Played a pivotal role as an advisor in the marketing promotion of Team Nigeria BVN *565#, contributing to the remarkable success of the product, which continues to thrive to this day.- Played a key role in conceptualizing and deploying a solution for prominent entertainment events, including Nigeria's Next Top, Silverbird Man of the Year, and more. Leveraged SMS Short-code voting and online voting mechanisms to ensure smooth participant engagement and streamlined determination of winners.- Led teams in spearheading new ideas, innovations, and product development/implementation, including usability testing, and provided ongoing support post-product deployment. Contributed to the successful creation and launch of enduring products in the Fin-Tech, Entertainment, mobile health, Agriculture and Value Added Services sectors, which remain in use today.- Served as VAS2Nets Country Manager for Cameroon, overseeing stakeholder management and successfully deploying two products.

- Successfully managed marketing campaigns and developed relevant content to reach the company's target customers.- Drove increased viewer/listener participation through the implementation of innovative value-added services, including initiatives like Predict and Win, among others.- Designed and created promotional materials (Motion graphics, pictures and audiovisual content development) for campaigns and social ads.- Managed and supervised a team of 8 for the running of SMS2tv & SMS2radio interactive across all terrestrial and cable television/radio stations in Nigeria and Ghana.

- Created and published up-to-date content on various media/content platforms.- Managed and ran the sms2tv interactive platform on MTVBase Nigeria at Silverbird Television.- Developed and implemented sms shoutout and love calculator live scroll on television.