Samuel Malik Email & Phone Number

Lagos Island, Lagos State, Nigeria

• Manage the IT infrastructure platform and services to deliver the IT goals, Contribute to IT planning, budget, cost optimization and deliver value to the business.• Expertise in Commvault backup solution, administration, configuration, monitoring, maintenance, and restores • Managing and supporting complex Linux platforms with over 1000 varieties of Linux OS servers, including configuration, installation, LVM, upgrade, and patching• Carry out all Infrastructure storage related configuration activities including storage and hosts zoning, storage provisioning, disaster recovery configuration.• provide enterprise-wide System infrastructure and cloud support for complex systems and, interconnected technologies that require day-to-day support and administration. • Review the storage platforms and SAN switches software and firmware life cycles, carry out software and firmware upgrades, apply fixes and security patches.• Troubleshoot storage performance, connectivity issues, replication, and performance turning to ensure the availability of storage resources• Designing data recovery and backup system, performing maintenance on existing backup system and monitoring of all backup activities• Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge.• Provide 24x7 IT infrastructure operations management and support for the customer's business including data center infrastructure management, networks, enterprise LAN, and system integration.• Worked with respective team leads to formulating the 9Mobile IT infrastructure strategy including infrastructure evolution and migration plan, high availability requirements, business continuity plan, disaster recovery architecture, appropriate RPOs and RTOs, and cloud computing strategies.• Experience in virtualization technologies such as VMware and containerization• Perform UNIX/Linux Systems Administration, Maintain & Troubleshoot UNIX and VMware infrastructure

Lagos Banana Island

•provide enterprise-wide Unix System infrastructure support for complex systems and, interconnected technologies that require day-to-day support and administration to maintain optimum performance and utilization. Provide support in the following areas: AIX/Linux Systems Operational Support, server virtualization and Commvault Backup•Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently•Achieve and sustain 100% monthly SLA achievement, comply with related legal requirements, and close all outstanding audit issues.•Perform UNIX/Linux Systems Administration, Maintain & Troubleshoot UNIX infrastructure environment.• Install, configure, and maintain UNIX server equipment, disk arrays, tape libraries, virtual tape libraries and terminal servers; UNIX routine operation functions; maintain high end UNIX servers and current and new UNIX projects.•Perform routine backup and recovery for data protection and integrity for UNIX servers; monitor UNIX infrastructure which consists of complex sets of equipment and system software; provide proactive remediation.

21 Ahmadu Bello Street Victoria Island

Ecobank Nigeria Ltd Team Lead Enterprise Server Storage Administrator June 2012 – Current•Manage storage and server planning, design, implementation, provisioning, maintenance and support.•SAN and Storage Administration as well as SLA and vendor management•Backup and restore for enterprise environment and database•Manage and Maintain database on IBM –AIX, Windows Servers & Red Hat-Linux Platform•Develop and implement disaster recovery plan and execution•Liaise and coordinate with senior management at both technical and non-technical level to build effective cross-functional team and ensure accuracy and consistency.•Conduct negotiations with hardware and software purchase and maintenance contract with OEMs•Provide support to IBM-AIX Platform such as E880, DS8800, p780s, DS4800, V7000 Store Wise, XIV storage, Hitachi Storage, NetApp Storage and SAN Infrastructure Brocade Switches•Mentor and monitor UNIX Enterprise Team consisting of System/Storage Administrators•Perform IT business analysis role, requirement elicitation, strategy analysis, and data documentationKEY ACHIEVEMENTS•Played a pivotal role in deploying IBM Infrastructures at new Primary Data Centre and Disaster Recovery Site with a team of 20•Successfully ensured smooth migration of banking application and database from old infrastructures to new infrastructures as a result, recorded merger between 2 mega banks•Achieved system availability, stability and customer satisfaction by developing, implementing and monitoring Service Level Agreement with the team (both internal and external customer)•Provided hardware and software support for core banking applications such as Flexcube, FlexBranch, Finacle and Phoenix) and non-core banking applications such as Mobile Banking,•Represented the unit in planning and design meeting to fulfill regulatory requirements such as IFRS Reporting, ISO 27001 Certification, ISO 20000 Certification, PCIDSS Certification,

Nigeria

• Using data analytic tools for extraction, transformation and to provide insight to management for decision• Provide technical assistance in the use of Business Intelligence solutions by translating business requirements into technical solutions • Ensure availability of regulatory and management reports as at when due such as CBN, NFIU, NIBSS, EFCC reports, Compliance report, Financial Inclusion report, dormant account, bank’s segment performance report, Financial Scorecards for Business Analyst report, Data Mining and Query, Hosting and Automating Channel/digitalization Reports for Business owners • Oversee team of upcoming data analytics and empowering them through knowledge sharing session• Working with database administrators to ensure that databases feeding the reporting platforms are tuned for optimal performance

United Kingdom

• Utilized Python to develop sophisticated recommendation engine by implementing the Alternative Least Square method of collaborative filtering and Apriori/Association Rules to identify common items that exists within customer transactions and provide insights to support cross sell and upsell initiatives.• Establishing customer behavioral patterns including churn prediction, spend propensity and lifetime value using Machine Learning algorithms including Random Forest, Support Vector Machines, Neural Network, Naïve Bayes and Regression.• Participating in stakeholder data analytics requirements gathering, ideation, development, delivery and esenprting analytical reports to stakeholders and technical teams.• Carrying out end to end data analytics frameworks which includes identifying data sources, data exploration, manipulation, aggregation, modelling, visualization and combining data driven insights with domain knowledge.• Carried out extensive data discovery to uncover the drivers of sales volume and revenue shift from retail to digital, change in customer demographic and decline in store sales for a retail client.• Managing and cleansing of large unstructured data and developing analytical capability to query the data and respond to client’s requests• Develop new approaches to understand the competitor strategy and solve complex business problems such as optimizing product performance and profitability and implemented Gaussian/ARIMA-improved sales forecasts for an online retailer.• Building presentations decks and reports and communicating results to clients and stakeholders• Developed automated and dynamic sales performance reports and dashboards using Power BI to track and understand sales performance across key dimensions including regions, products categories and sub categories, marketing channels etc.• Profiled customers based on their demographic, transactional and attitudinal characteristics like age, region, income and geographical location

N0 20 Ozumba Mbadikwe Victorial Island

• Ensured all Data Centre facilities such as CCTV cameras, power infrastructures, Cooling system, Access control system, enterprise Servers, Intel servers are working optimally and escalated issues to 3rd party or vendors when necessary• Managed data centre design, implementation, operations and maintenance• Monitored and oversaw contract, vendor management, service level agreement and budget• Provided LAN support , design and maintenance for the bank• Escalated faults to vendors and contractors and ensured timely response • Documented fault report and data centre fault calls• Facilitated Knowledge Sharing session for Data centre Operator• Conducted routine check on generators usage• Provided support to various units that have servers in the Data warehouse• Initiated strategies for design and successful implementation of IT project initiatives• Advised Management on IT policies, procedures and applications• Proffered routine check and first level support on the power infrastructures which includes Automatic transfer switches, static transfer switches,Magnetic Synthesizers (Data waves), high end Bellotti Stabilizers, UPS and power related accessories.• Member of change Advisory Board(CAB)

No 91 Akpakpava Road Benin

Position: System Administrator (Regional Head South-south Zone)Business: Information Technology,Department: Operation Position: System Administrator/Regional SupervisorDuties: Responsibilities include but not limited to the followingsKey ResponsibilitiesSupervision, support and training of new system Administrator on bank applicationManaging, configuring & Monitoring of Network and Communication Equipment’s (V-SAT, MICOM, Router, radio etc. )System maintenance & installation of hardware Installation of the branch work stations – Compaq Deskpro, siemen fujitsu, Omatek , Dell and IBM system etc.Installation of Hp Printers, Tally printer, OTC printer & Epson+ printerBackup of the entire database into tapeScanning of customer mandate into the system using ARTEC or Flat bird scanner Processing end of months report & Statement printingInstallation of Software and setting up of phoenix workstation Reporting network Problem to superior officerHelp desk support attending to clients and customers’ needsInputting of customer cheque detail into the systemInstallation of Antivirus on users systemConfiguration of electronic business product on the customer site e.g. Telephone banking, mobile banking, zenview, internet banking, valu-card

Bachelor Of Science (Bsc), Computer Science, 2Nd Class Upper (2.1)

Master In Information Technology, Information Technology, Upper Credit

Activities and Societies: COREN NACOSS

Post Graduate Diploma In Management Science, Business Administration And Management, General

Higher National Diploma, Computer Science

Activities and Societies: NACOSS