Samuel Marsh Email & Phone Number

I am a dedicated and results-driven management professional with a strong background in property management and visitor experience within the tourism and accommodation industries. Over the years, I’ve honed my skills in managing complex commercial operations, scaling business portfolios, and driving continuous improvements to enhance customer satisfaction.Currently, as the City Manager for Pass The Keys in York, I oversee the day-to-day operations of a large portfolio of holiday lets. My approach to management is rooted in meticulous planning, clear communication, and a strong focus on customer experience, which has enabled me to exceed business KPIs and maintain high client retention rates.Previously, I served as the Visitor Experience Manager at York Minster, where I was responsible for leading and developing frontline teams, ensuring the smooth operation of events and services, and continuously improving the visitor experience. My leadership style is collaborative, and I’m passionate about fostering team growth and delivering high-quality service.With a solid foundation in IT systems, including Microsoft Office, Google Suite, and CRM tools, I am well-equipped to manage operations efficiently. My academic background includes a Master’s degree in Archaeology from the University of York and a Bachelor’s degree from the University of Bristol.

Listed skills include Archaeology, Research, Cultural Heritage, Academic Writing, and 14 others.