Samuel Marshall Email & Phone Number

Kingsbury, Vic, Au

Clayton, Victoria, Australia

Responsibilities and Achievements:- Application Porting: Successfully migrated legacy WPF applications to modern Blazor Server web applications, enhancing performance and maintainability.- Log Analysis Tool: Developed a console tool using C# for analyzing service logs, aimed at identifying patterns in exceptions, to improve the quality control process.- UI/UX Development: Created interactive Razor components featuring rich content such as tooltips, flyout menus, and popups to enhance user experience.- Legacy Code Maintenance: Worked with existing TypeScript codebase to debug, update, and optimize older applications.- MVVM Architecture: Adhered to the MVVM (Model-View-ViewModel) architecture pattern, ensuring a clean separation of concerns and enhancing code reusability and testability.- Collaboration & Code Review: Actively participated in team meetings and code reviews, contributing to best practices and maintaining code quality.- Technology Stack: C#, XAML, Razor, and TypeScript.

Seaford, Victoria, Australia

Responsibilities include:- Provide 2nd-level support to clients using our cross-platform (web and mobile) business intelligence software suite- Automate repetitive service request actions to reduce workload for support staff- Utilise javascript and C# languages and Command-Line Interfaces to develop full-stack solutions for bugs, new product features and standalone programs- Configure and debug API connections and scheduled integrations- Communicate effectively with clients and shareholders to understand their needs and expectations for optimal delivery- Implement thorough source control (Github) practices in all projects- Clearly document procedures and guides for both internal and client use- Improve security and process efficiency in programmatic data-handling by refactoring existing code in line with best practices

Melbourne, Victoria, Australia

General small business management, accounting, marketing, etc.Developed store website using Wordpress platform, 3rd party extensions and self-written code.Written documentation and guides for internal and customer use.Built, repaired and serviced a wide array of computer systems for end-users.Consulted with external businesses for B2B purchases, sales and collaborations.

Provide 1st level support for all incidents and service requests that relate to the monitoring system which oversees regulatory compliance and tax reporting for Electronic Gaming Machines in VictoriaGuide venue staff with varying levels of technical ability through basic troubleshooting of on-site network equipment necessary to maintain the monitoring system.Assist with the timely handling of incidents and service requests, including those escalated to different departments (i.e. IT, Deployments, Technical teams) to uphold Service Level Agreement targets.Work across teams as required, to ensure all technical and support requirements are met and seamless support is provided to customers.Liaise efficiently with 3rd-party Field Service Providers and Network Service Providers to ensure incidents and service requests are handled quickly and accurately.

Year 12, Victorian Certificate Of Education (Vce)

Itil® 4 Foundation Certificate, It Service Management