During my internship at the Ministry of Defence, I served as a pivotal member of the help desk support team, catering to the needs of both military personnel and civilians. With a firm grasp of military protocols and civilian operations, I navigated seamlessly between diverse user bases, providing timely assistance and technical guidance. From troubleshooting software issues to ensuring the seamless operation of critical systems, my role demanded adaptability, discretion, and a strong commitment to service excellence. This experience not only refined my technical skills but also deepened my understanding of the unique challenges and priorities within the realm of national defense.

During my tenure as a soldier in the Brazilian Army, I honed my skills in IT support, specializing in both Linux and Windows systems. Through rigorous training and hands-on experience, I became adept at configuring and troubleshooting a wide array of machines, ensuring operational efficiency in diverse environments. My time in the military instilled in me a sense of discipline, attention to detail, and the ability to perform under pressure, traits that have proven invaluable in the fast-paced world of IT support. From maintaining network infrastructure to resolving technical issues swiftly and effectively, my experience in the Brazilian Army has equipped me with the expertise and resilience needed to excel in any IT environment.