-Responsible for managing a number of high volume, key client accounts.-Manage each clients procurement strategy and offer bespoke solutions dependent on volume and risk appetite.-Maintain site portfolio including any site additions to ensure they are compliant with the group account.-Produce bespoke energy reporting solutions to help meet consumption, cost and carbon targets. -Present monthly energy review's for clients to update on upcoming changes to the market and the impact… Show more -Responsible for managing a number of high volume, key client accounts.-Manage each clients procurement strategy and offer bespoke solutions dependent on volume and risk appetite.-Maintain site portfolio including any site additions to ensure they are compliant with the group account.-Produce bespoke energy reporting solutions to help meet consumption, cost and carbon targets. -Present monthly energy review's for clients to update on upcoming changes to the market and the impact on their portfolio.-Uncover cost savings for the client through in depth energy audits and analysis of ongoing charges such as Available Capacity & Non-Commodity charges.-Ensure full energy compliance including SECR, ESOS, EPC and ISO50001. Show less

-Responsible for managing a number of high volume, key client accounts.-Manage each clients procurement strategy and offer bespoke solutions dependent on volume and risk appetite.-Maintain site portfolio including any site additions to ensure they are compliant with the group account.-Produce bespoke energy reporting solutions to help meet consumption, cost and carbon targets. -Present monthly energy review's for clients to update on upcoming changes to the market and the impact… Show more -Responsible for managing a number of high volume, key client accounts.-Manage each clients procurement strategy and offer bespoke solutions dependent on volume and risk appetite.-Maintain site portfolio including any site additions to ensure they are compliant with the group account.-Produce bespoke energy reporting solutions to help meet consumption, cost and carbon targets. -Present monthly energy review's for clients to update on upcoming changes to the market and the impact on their portfolio.-Uncover cost savings for the client through in depth energy audits and analysis of ongoing charges such as Available Capacity & Non-Commodity charges.-Ensure full energy compliance including SECR, ESOS, EPC and ISO50001. Show less

• Project management of all electricity and gas new connections, capacity upgrades/decreases, reporting on secure and invoiced revenue. • Management of MOP contracts, tracking commission values with EDF, STARK and Npower for historic and new contracts • Day to day management of team, holding regular team meetings and monthly one to one’s. Monitoring team and individual performance and producing bi-weekly reports for Operations Manager.

• Supporting the Customer Relationship Manager in building customer relationships and be responsible for ensuring all aspects of the service are delivered in line with our SLA.• To lead on and take responsibility for the execution of all team tasks, working in conjunction with all business units, to ensure they are completed to an exceptional standard and meet all KPI measures. • Support the development of the business in line with the overarching strategy by participating in divisional… Show more • Supporting the Customer Relationship Manager in building customer relationships and be responsible for ensuring all aspects of the service are delivered in line with our SLA.• To lead on and take responsibility for the execution of all team tasks, working in conjunction with all business units, to ensure they are completed to an exceptional standard and meet all KPI measures. • Support the development of the business in line with the overarching strategy by participating in divisional initiatives and maximising the return to the business in every customer interaction. Show less

• Planning itineraries for customers on European trains over several countries• Worked a 3 month secondment in London Piccadilly Travel Centre interacting with clients face to face and booking European rail tickets• Strong geographical knowledge and travelling experience required

•Cultural representative programme involving learning and undertaking the various aspects of running a pub such as bar service, waiting tables, chef, stock ordering. •Quickly adapted to living and working in a new country.- Displayed the world class customer service renowned wit The Walt Disney company.

• Undertook 6 week intensive training on the energy industry and understanding all elements of power/ gas invoices• Resolving customer enquiries via the telephone, web chat and email• Adhering to Data Protection Act• Superb levels of customer service and an excellent telephone manner• Repeatedly achieved the highest inbound sales in the department