· Onboarded computers for several departments using knowledge of OS installation and Preboot Execution Environment (PxE) to install custom Windows images (.win). · Serviced teachers, faculty, and students in a timely and direct manner resolving tickets quickly and efficiently.· Came up with quick and efficient solutions via interpersonal communication and knowledge of the technology at hand.

• Communicate with clients to resolve computer hardware/software difficulties and issues.• Develop server instances of chat and email clients using ssh and rsync with a Virtual Private Server.• Maintain a strong client base with timely communication and quick, yet effective solutions.

• Involved in the planning and installation of desk setup for onboarded staff in several different offices for theexecutive and admin teams. Providing techincal on-site support following their orientation• Primary technician in charge or performing onboarding and offboarding of full-time employees and vendors,utiliizing business applications (M365, Azure and Active Directory) to manage devices.• Maintained device security by facilitating updates for Apple/Windows desktops and mobile devices across theoffices of 100+ employees.• Maintained a 100 percent ticket resolution rate within company SLA for all onsite support worked.