As a dedicated professional with a blend of retail management experience and academic focus in social work, my expertise in team management and KPI reporting has been honed through roles at Dunelm and The Original Factory Shop. At The Original Factory Shop, I progressed from Supervisor to Acting Manager, contributing to our team's success. Currently, as a Social Sciences student at Northern Regional College, I am laying the groundwork for a career that integrates my retail leadership skills with a strong foundation in social work from Ulster University. My journey reflects a commitment to growth, both in managing teams effectively and in preparing to serve communities with compassion and knowledge.