- Manages a portfolio of residential and commercial clients to support their cleaning needs - Develops and maintains strong relationships with a diverse portfolio of clients, ensuring customer satisfaction and repeat business. - Manage a team of 10 employees, coordinating schedules and assignments to meet client needs and maintain high service standards.- Conduct client meetings to understand their specific requirements, address concerns, and provide tailored solutions.-Collaborate with clients to create customized cleaning plans, taking into account their budgets, preferences, and specific cleaning needs.-Handle all aspects of client onboarding, including contract negotiations, service agreements, and initial setup procedures.-Monitor and track client satisfaction levels, addressing any issues promptly and ensuring timely resolution.-Proactively identify opportunities for upselling and cross-selling additional services to existing clients, resulting in increased revenue.- Manage accounts payable and receivable, ensuring timely invoicing and payment processing for all clients.- Implement strategies to optimize operational efficiency, streamline processes, and reduce costs while maintaining high-quality service delivery.

- Manages a portfolio of clients to support their digital marketing needs and challenges - Lead and manage all aspects of account management for a thriving boutique marketing agency.- Build and maintain strong, long-term relationships with a diverse portfolio of clients, ensuring high client satisfaction and retention.- Develop customized marketing strategies for clients, aligning with their business goals, target audience, and budgetary considerations.- Collaborate closely with clients to understand their unique needs, market challenges, and opportunities, providing tailored marketing solutions.- Manage a team of 5 professionals, delegating tasks, monitoring progress, and ensuring high-quality deliverables.- Oversee client projects from initiation to completion, ensuring timelines, budgets, and quality standards were met.- Conduct regular client meetings to provide updates, discuss strategy, and address any concerns or changes in project scope.- Prepare detailed project proposals, including budgets, timelines, and deliverables, and presented them to potential clients.- Negotiate contracts and service agreements, ensuring terms and conditions were mutually beneficial and in line with agency policies.- Conduct regular performance reviews of team members, providing feedback, coaching, and training to foster professional growth.- Proactively identify opportunities for upselling additional services or expanding client accounts, resulting in increased revenue.- Prepare and present regular reports to clients, highlighting campaign performance, ROI, and other key metrics.- Stay updated with the latest marketing trends, industry developments, and emerging technologies, applying innovative strategies to drive client success.

* Developed and implemented a comprehensive content strategy tailored to target audiences, aligning with the agency's and clients' marketing goals* Developed and implemented a detailed content calendar that spans across social media platforms, email campaigns, and SEO-driven content* Collaborated with the design and advertising teams to integrate visual elements into content planning.* Crafted compelling content for social media and email marketing campaigns.* Produced SEO-optimized content to boost organic search visibility and drive website traffic.* Coordinated with the advertising team to integrate images, banner ads, and other visuals into content.* Understood and applied principles of advertising to ensure content captures attention and prompts action.* Worked closely with the production team to integrate keyword strategies and optimize content for search engines (SEO)* Regularly audited content's impact on SEO, making adjustments as needed.* Tracked and analyzed performance metrics of content across all platforms.* Adjusted content strategies based on insights from data and analytics.* Stay abreasted of the latest tools, platforms, and strategies in content marketing, advertising, and SEO.* Stay updated on industry trends to ensure the content remains relevant and effective.

- Spearheaded social media strategy development and execution driving brand awareness, engagement, and lead generation- Managed and mentored a team of social media specialists, fostering a collaborative environment and ensuring high-quality deliverables- Developed and implemented data-driven social media campaigns across various platforms, optimizing performance and ROI- Cultivated and maintained strong relationships with clients, providing strategic guidance, regular updates, and insightful analytics reports- Stayed abreast of industry trends and emerging technologies, continuously enhancing strategies to stay ahead of the curve- Leveraged advanced analytics tools to track, analyze, and report on key social media metrics, refining strategies based on insights- Collaborated cross-functionally with marketing, content, and creative teams to ensure brand consistency and alignment across channels- Managed social media advertising budgets effectively, maximizing reach and conversions while optimizing cost-per-acquisition- Acted as a brand ambassador, representing clients' interests and maintaining a positive online presence across social media platforms

- Plans, develops, and executes IgniteU NY programming to include workshops, accelerators, meetups, hack-a-thons & more- Advises startups and operational companies in areas of customer discovery, social media, branding, operational efficiencies, sales & more - Conducts BD initiatives to secure sponsorships, raised $22,200 to date- Manages the IgniteU NY website, social media & newsletters - Responsible for over 265,000 organic impression on twitter - Generated over 1,600 organic page views on LinkedIn for 2020- Develops relationships with our network of investors, partners & SMEs

- Launched a mobile application in the App Store and Google Play Store with over 4,000 registered users across multiple college campuses- Designed and created the UX and UI of the CampusPro App- Managed all social media channels to increase brand awareness with over 1,000 followers across Facebook, Twitter and Instagram- Piloted a partnership with Core Life Eatery to beta test our in-app paid ads revenue stream - Recruited & supervised over 15 marketing interns with a structured credit-based internship program- Generated over $10,000 in revenue with our SMB division for social media management services for small businesses

Managed and grew a portfolio of 10 clients & over $100,000 in revenue Established relationships with day-to-day contactsSold and negotiated at a transactional levelIdentified new opportunities with current customers Established and pro-actively maintained relationships with management level contacts both inside and out of the organization

• Uncover customer needs and then follow through with enlightening solutions • Maintain the visual representation of merchandise throughout the Apple Store• Assist and communicate with team members effectively in order to provide the best Apple experience to our customers• Stay up to date on news related to Apple products and initiatives • Apply my Apple knowledge in each customer interaction • Receive great satisfaction from helping customers and building relationships with lifelong Apple customers

• Consulted and coached clients to achieve greater business results on Facebook for brand promotion • Provided insights, best practices and business strategies for advertising on Facebook to a book of 18 clients • Analyzed delivery, relevancy, creative, audience reach, conversions, impressions, engagement, spend for past and current advertising campaigns • Participated in a case study, providing the American cinema chain, Alamo Drafthouse, with marketing recommendations for their upcoming business initiatives • Researched Twitter and NFL live streaming rights partnership and its potential relevance to Facebook

Oversee 56 residents in the residence halls. Uphold the Community Rights and Responsibilities on Indian Quad. Organize and facilitate 5 social programs per semester for residents to attend. Provide resources for residents and exercise appropriate listening and peer counseling skills. Resolve conflicts by mediating disputes between residents.

• Participated in Facebook University for Business summer training program that provides insight into non-engineering roles and the backbone of the company’s operations • Collaborated with contract managers of individual teams throughout the Austin office to research and record best practices in developing and managing contractors • Developed a performance improvement plan to utilize when working with future contractors• Formulated a 24/7 employees on-call schedule for 12 employees for the Global teams• Created a new Vendor training module and process for Ads Integrity contractors • Proactively sought out opportunities given to full-time staff to better prepare for professional development, recruitment tactics, and interviewing skills • Investigated vendors and conducted surveys to identify differences among specific companies to determine best fit for individual projects throughout the Global teams • Analyzed data on ad performance metrics specific to several locations, globally

As a Coaching Assistant, I coached 10-20 young athletes between the ages of 5-12 years old. I managed, supervised and organized training sessions. As well as assisted coaches in fulfilling training goals and objectives.