Samuel Middleton

Samuel Middleton Email and Phone Number

Customer Solutions Manager at Source Medium | Data Driven Decision Making | Data nerd @ Source Medium
Samuel Middleton's Location
Kingsport, Tennessee, United States, United States
About Samuel Middleton

As an experienced data analyst and software engineer with a leadership background, I drive business forward by drawing data-driven insights using my modeling, statistical analysis, machine learning, Object-oriented programming, SDLC, Python, Java, and Golang skills and knowledge. Through my leadership and management background, I have demonstrated my strengths in analytics, business, communications, and hands-on learning. In data and software engineering, I bring the following:- Excellent practical experience with data-driven decision making, metric-driven goal-setting, and team-building that will empower any team moving forward.- A curiosity leading to continued learning and research within the data science and software engineering industries. - Deepened algorithmic and analytical understanding so that I can apply these concepts and further strengthen my skillset.- Persistent drive to tinker, discover or reverse engineer to adapt and learn hands-on while breaking down equations or designing a new, more optimized architecture for a model or application. - An unassailable work ethic with the proven ability to troubleshoot issues and challenges under pressure.Beyond data and software engineering, I engage in the mechanical and creative nature of gaming, love science fiction as well as fantasy worlds that are reflections of us as players and cultures, and read as often as I can, whether that includes white papers and blog posts or history and philosophy books. I love nothing better than getting lost in a great book.

Samuel Middleton's Current Company Details
Source Medium

Source Medium

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Customer Solutions Manager at Source Medium | Data Driven Decision Making | Data nerd
Samuel Middleton Work Experience Details
  • Source Medium
    Customer Solutions Manager
    Source Medium Mar 2023 - Present
    - Work with direct-to-consumer e-commerce brands to unlock data-driven insights through use of a deep and comprehensive BI tool-suite. - Scaled CS and BI experience with a small team, experiencing 10x growth.- Built crossfunctional Standard Operating Procedures and Service -level Agreements from the ground up.- Created and nourished a flexible documentation and task management system and sets of procedures from scratch to service multiple internationally known, rapid-growth brands. - Vetted, trained, and managed a fast-growing team of diverse personalities and skills to support both Executive and Technical level BI and data solutions.- Adapted and developed dozens of unique BI interfaces to support iterative decision-making and scale growth by a factor of 1.5 to 2x for businesses in a depressed economy.
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  • Source Medium
    Senior Customer Solutions Analyst
    Source Medium Dec 2022 - Apr 2023
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  • Source Medium
    Customer Success Analyst
    Source Medium Jan 2021 - Dec 2022
    Customer Solutions Analyst at Source Medium, a full-service data & analytics company serving high-growth direct-to-consumer (DTC) and omnichannel eCommerce brands. A deep understanding of the dashboards and underlying data model to help educate customers on how to surface actionable analytical insights from their data.Learn more @ https://www.SourceMedium.com
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  • Taco Bell
    Team Lead
    Taco Bell Apr 2015 - Apr 2020
    Kingsport, Tennessee, United States
    - Promoted to management after approximately three years; served as store trainer for four years during tenure.- Led 11 team members to reach time-sensitive goals, strengthening leadership and communication skills daily.- Oversaw store’s data metrics and reports, all presented via Microsoft Suite (Excel, Word, PowerPoint) and a proprietary backend.- Achieved monthly goals consistently; exceeded one customer-facing metric by 13% and surpassed a customer satisfaction score goal by 5%-10% with an average of 95%-100%.- Trained 30+ staff for consistency with policies or processes; identified bottlenecks, executed changes, and improved product quality.- Partnered with 5-7 managers to review internal reports, control costs, and employ strict budget spending based on P&L reports.
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Samuel Middleton Education Details

Frequently Asked Questions about Samuel Middleton

What company does Samuel Middleton work for?

Samuel Middleton works for Source Medium

What is Samuel Middleton's role at the current company?

Samuel Middleton's current role is Customer Solutions Manager at Source Medium | Data Driven Decision Making | Data nerd.

What schools did Samuel Middleton attend?

Samuel Middleton attended Flatiron School, The University Of Virginia's College At Wise, Mountain Empire Community College.

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