Samuel Mikhail Email & Phone Number

Quota AttainmentOctober 2024: 150%November 2024: 100%

• Tech Sales Ascension is an online tech sales course taught directly by top-performing sales reps at public market-leading tech companies like HashiCorp, PagerDuty & MongoDB. I took it upon myself to invest and learn.
• Attended weekly live Q&As to learn directly from top-performing tech sales professionals
• Learned the fundamentals of tech sales development and how to source significant pipeline & ways to best support account executives on a day-to-day basis
• Completed mock cold calls, detailed messaging, CRM, and strategic outreach exercises to hone my skills

College Station, Texas, United States

• Safely and efficiently operated a $500,000+ vehicle, consistently meeting schedule times and delivering exceptional customer service to up to 85 passengers at once.
• Worked together with dispatch and other drivers to maximize system-wide bus efficiency for an upwards of 50,000 transit passengers per day.
• Displayed strong customer service management skills by resolving passenger issues and adapting to bus malfunctions, traffic fluctuations, and route obstacles as they developed in real time.

Houston, Texas, United States

• Up-sold menu items and beverages to customers when appropriate, leading to a 12% increase in check size.
• Handled up to 8 tables at once, maintaining high-quality customer service in a fast-paced environment.
• Handled customer complaints and special requests, contributing to customer satisfaction, repeat business, and reduced churn.
• Worked with coworkers to increase table turnover and reduce wait times for customers, maximizing restaurant MRR.

Houston, Texas, United States

• Handled all restaurant transactions for up to 100 customers per hour as the sole POS.
• Up-sold add-ons to customers when appropriate.
• Handled cash and card payments, while solving payment issues as they arose.

Bachelor Of Science - Bs, Economics

Education record