- Develop long-term relationships, repeat customers, and referrals. - Meet and qualify new customers, offer product demonstrations, advice on lease/finance options, close sales.- Negotiate sale price of new and used vehicles, including trade-in values.- Work out finance arrangements including cash payments, loans, and leases.- Maintain and update CRM database. - Process paperwork in accordance with state/federal law and established dealership policies.

- Directly assisted owner/principal in coordinating, planning, and supporting daily operational and administrative duties including a variety of clerical, communication, data entry, and information management functions.- Maintained and updated databases, spreadsheets and electronic files, integrated information into necessary databases and spreadsheets.- Assisted in preparation of reports and correspondences, including editing and proofreading proposals and presentations.- As Owner’s Representative improved customer service and satisfaction through improved frequency and accuracy of account follow up. - Project management responsibilities included project process communication, client communication, process education, and follow up to ensure customer satisfaction, maximum billing achievement, as well as customer feedback to enhance company process. - Reviewed reports for missing information and worked with owner to ensure data accuracy for electronic loading.- Assisted in marketing and prospecting for new clients, as well as scheduling and billing using MS Excel.

- Store Subject Matter Expert on proprietary customer management and ordering software. - Trainer for all department staff and new hires on process, procedures, and sales techniques including proprietary software.- Experienced in direct sales techniques, including meet and greet, qualifying, presenting live demonstrations, negotiation, closing, and following up after the sale.- Responsibilities included appliance department operations, warehouse management, merchandising, and cash management. - Secured and maintained numerous long-term customer/commercial accounts.Notable Achievements- Ranked #3 in Appliance sales volume in the company (46 stores nationwide) fiscal year 2010, over $1 million in delivered sales.- Million Dollar Club Member award fiscal 2010 which included all expenses paid trip to Las Vegas.- Increased total sales by 30% in fiscal 2010 over fiscal 2009.- Consistently ranked in the top 5 appliance salespeople in the company during tenure from 2009-2011.- Advanced from warehouse associate to #3 ranked salesman nationally in 3 years.

- Responsible for overseeing all store operations including marketing, inventory and supply vendors, sales, and customer service.- Managed a team of 6 employees. - Managed accounting and payroll using Excel.- Increased sales by 20% through corporate lunch program and school lunch program, this program was personally initiated, marketed, and managed.- Advanced from delivery driver to manager within first 6 months of employment.

- Answered 35-100 inbound calls per day, negotiated and secured payment arrangements, researched discrepancies, and applied payments.- Navigated numerous computer programs simultaneously while answering inbound calls.- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write-off, customer reconciliations, and processing credit memos.- Provided customer service regarding collection issues, processed customer refunds, processed and reviewed account adjustments, resolved client discrepancies and short payments.

- Gathered, tabulated, and performed medical billing data entry.- Completed daily assigned data packets, medical line items with coding, dollar amounts, and confidential customer information.- Daily 24hr deadline for entry was successfully met for data packet supplied. - Self-supervised position using proprietary data entry software.